This Business Is Not BBB Accredited

Stericycle, Inc.

Stericycle, Inc.

(800) 643-0240

Stericycle, Inc.

28 years in business
4010 Commercial Ave
Northbrook, IL 60062-1829
Fax Numbers
  • (866) 783-7432
  • (847) 724-2129
  • (800) 567-0953
Additional Phone Numbers
  • (800) 355-8773
  • (866) 783-7422
  • (877) 860-1200
  • (847) 943-6652
Additional Email Addresses
BBB File Opened: 04/19/2001
Business Started: 03/21/1989
Business Started Locally: 03/21/1989
Type of Entity
Business Management
  • Dawn Barber, Escalation Specialist
  • Charlie Alutto, President
  • Frank Ten Brink, Executive Vice President
  • Ms. Julia Goebel, VP Corporate Marketing
  • Jennifer Koenig, VP of Corporate Communications
  • Richard T. Kogler, Executive Vice President
  • Mark Miller, CEO
  • Rhonda Toth, Exec Asst

Business Category
  • Hazardous & Medical Waste Services
  • Waste Reduction, Disposal, Recycle Equipment
  • NAICS: Hazardous Waste Collection
  • Hazardous Material Control & Removal
  • Medical Equipment & Supplies
  • Waste Containers

Products & Services
This company offers transport and disposal of medical waste.


Pattern of Complaint

A recent review of BBB complaints has delineated a pattern of consumer allegations against Stericycle, Inc.

In their complaints, consumers allege the following:

- Continuous increase in fees without notice to businesses, which are then left unexplained by Stericycle.

- Businesses want to cancel contracts, however, Stericycle charges exorbitant penalties to do so, which cannot be paid due to lack of funds ($1,000-$25,000).

- Aggressive sales tacti... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Stericycle, Inc. include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints

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BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Stericycle, Inc.

This Business Is Not BBB Accredited

Stericycle, Inc.

Customer Review Rating:


Composite Score: