BBB Accredited Business Profile

The Comfort Company

The Comfort Company

(888) 265-2822

The Comfort Company

14 years in business
1144 E. State St.
Geneva, IL 60134-2405
Fax Numbers
  • (630) 845-1624
Additional Phone Numbers
  • (630) 845-1624
Additional Email Addresses
BBB File Opened: 02/27/2006
Business Started: 11/01/2002
Business Started Locally: 11/01/2002
Type of Entity
Business Management
  • Ms. Renee Wood, Owner
Business Category
  • Funeral Related Services
  • Gift Shops
  • Internet Shopping
  • NAICS: Funeral Homes and Funeral Services

Products & Services
This company is an online retailer of sympathy, memorial and bereavement gifts. (People and Pets) Pet Headstones, Pet Memorabilia, Pet Gravestones, Pet funeral memorial markers.
Methods of Payment
  • Visa, MasterCard, Discover, American Express, Paypal
Refund & Exchange Policy: 
Your satisfaction is important to us and we want you to shop with confidence. We offer a 30-day, money back guarantee on most orders with the following exceptions:
Personalized gifts may not be returned unless they are damaged.
Memorial gift tree orders cannot be replaced or returned after 30 days.
Claims for missing or damaged products must be made within 30 days of the original order date.
To return an item for any reason, just repack the gift in its original packaging, if possible. Please include your order number and/or the name that the item was ordered under or a copy of your confirmation email. Sorry, shipping & handling fees are not refundable on returns and you must pay for return shipping.  Refunds will be issued to the orginal form of payment only.  Store credit may also be requested. 
For your security, please return your gift with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. The Comfort Company is not responsible for items damaged or lost in transit.
Returns should be mailed to:
The Comfort Company
1144 East State Street, Suite # A214
Geneva, IL 60134
BBB accredited business



The Comfort Company, Inc. is an ecommerce business dedicated to the development and sale of meaningful sympathy, bereavement and memorial gifts.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

The Comfort Company

The Comfort Company


Customer Review Rating:

There are NO reviews for this business.
Be the first to leave a review!
This business has no complaints filed

Composite Score: