BBB Accredited Business Profile

Peapod, LLC

Peapod, LLC

(847) 550-4520

Peapod, LLC

27 years in business
9933 Woods Dr
Skokie, IL 60077-1049
Fax Numbers
  • (888) 492-0040
Additional Phone Numbers
  • (847) 583-9400
  • (800) 573-2763
  • (800) 573-2763
Additional Email Addresses
BBB File Opened: 03/27/1997
Business Started: 07/05/1990
Business Started Locally: 07/05/1990
Business Incorporated: 08/26/2003 in DE
Type of Entity
Limited Liability Company (LLC)
Business Management
  • Ms. Trish Frisby, Senior Manager Customer Care
  • Ms. Jennifer Carr Smith, CEO
Business Category
  • Foods
  • Grocery Store
  • Pet Supplies
  • Online Shopping
  • Delivery Service
  • Beauty Supplies

Additional Information
  • In order to become a customer of Peapod, it is necessary to do it over the internet.
Service Area
We service the following area(s): North Suburbs (Lake & Northern Cook)
Alternate Business Names
  • Peapod
Methods of Payment
  • Peapod offers several ways to pay for your groceries. The easiest and most convenient payment option is Peapod Direct Check, which automatically debits your grocery payment from your checking account.  You can also pay for your groceries with a Peapod Gift Card or credit card. Peapod accepts Discover, Visa, MasterCard and American Express, as well as ATM or bank cards with a Visa or MasterCard logo. For driver security, we do not accept cash.
BBB accredited business



Founded in 1989 by brothers Andrew and Thomas Parkinson, Peapod has grown from a small, family-run shopping and delivery service in Illinois to America's leading Internet grocer, delivering more than 23 million orders across 24 U.S. markets.  Peapod is wholly owned subsidiary of international food provider Royal Ahold, and works in partnership with Ahold USA supermarket companies Stop & Shop, Giant Food Stores (Giant-Carlisle) and Giant Food (Giant-Landover).  Most customers can place orders up to seven days a week for delivery as soon as next-day, or up to two weeks in advance. When they choose a day, they choose a minimum two hour window that is convenient for them.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Peapod, LLC

Peapod, LLC


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