BBB Accredited Business Profile

FTD Companies, Inc.

FTD Companies, Inc.

(866) 233-2811

FTD Companies, Inc.

106 years in business
3113 Woodcreek Dr
Downers Grove, IL 60515-5412
Fax Numbers
  • (630) 724-6019
  • (630) 719-7910
Additional Phone Numbers
  • (630) 719-7800
  • (800) 788-9000
  • (888) 882-5666
  • (800) 383-7142
  • (860) 767-6222
  • (800) 736-3383
Additional Email Addresses
Additional Website Addresses
BBB File Opened: 06/02/1995
Business Started: 08/18/1910
Business Started Locally: 08/18/1910
Business Incorporated: 07/05/2016 in FL
Type of Entity
Business Management
  • Ms. Aimee Baldassaro, VP Customer Service
  • Ms. Nancy Edwards, Sr. Customer Service Manager
Business Category
  • Florists - Retail
  • NAICS: Florists
  • Gift Baskets & Parcels
  • Internet Shopping

Additional Information
  • has requested that consumers reach out to the their Customer Care team before filing a BBB complaint. Please contact or 866-233-2811.
Alternate Business Names
  • FTD Direct
  • (Florists Transworld)
  • Proflowers
  • Shari's Berries
  • Personal Creations
  • Cherry Moon Farms
  • Proplants
  • Inc.

BBB accredited business


Government Action

Gov. Action
In a press release dated May 26, 2015, Illinois Attorney General Lisa Madigan announced an $11 million settlement with Florists' Transworld Delivery, Inc. and its online counterpart Inc. (FTD), in response to allegations that the companies engaged in unfair and deceptive marketing. Madigan was among 21 states' Attorney Generals to take part in the settlement.

The settlement alleges that FTD allowed third-parties to utilize negat... Read More


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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

FTD Companies, Inc.

FTD Companies, Inc.


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