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Find a Location

Pilot Finance Inc has 1 locations, listed below.

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    Business ProfileforPilot Finance Inc

    Financing

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2101 Waukegan Rd # 101, Deerfield, IL 60015-1836
    BBB File Opened:
    7/17/2006
    Years in Business:
    18
    Business Started:
    1/1/2006
    Business Started Locally:
    1/1/2006
    Additional Contact Information

    Fax Numbers

    • (847) 267-1800
      Primary Fax

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/15/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Unresolved
    I took out a loan with Pilot Finance. Over the life of the loan I was never late with a payment. The company offers a rebate if all payments are made timely. There is a certificate that is requested to mail for the rebate. The certificate was stolen. I no longer have the certificate. My certificate was in a Pilot bag that was stolen from my car during a break in awhile ago. The company states they will not give me the rebate. In this case there was nothing I could do. The company has record that I made all payments. Other students have expressed concerns with the business practices of this company. This includes the school I attended. In summary how could I show a certificate that was stolen. And the amount is so minimal its not like its thousands.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Scott C

    1 star

    03/14/2023

    Avoid this company at ALL costs. They have zero care for their customers. First of all, setting up the account with them is the biggest headache and almost made me quit entirely. Secondly, their contracts are convoluted and very intentionally misleading. They promise an end of loan rebate for on time payments and a payoff with zero late payments. I set up an auto pay with my bank so that I wouldnt forget to make a payment but what they dont tell you is that sometimes it takes them and their bank up to 10 days to process your payment. My suspicion is this is 100% on purpose and intended so that they can avoid the rebate. I didnt find this delay out until I finished paying off the Loan and I requested the rebate since I had missed zero payments and made 100% of them at least 5 days early. This company does not communicate well, they hide important details, and they grossly over charge. They are dishonest at their core. I regret ever using them. Because of my experience with them, my flight school has since refused to ever do business with them again. Be warned, you will get screwed over and you will end up paying at least 30% more than they tell you will. Youre better off getting a credit card or going to a credit union for assistance in your training.

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