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          Rustic Wood Fencing & Decks has 1 locations, listed below.

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            Business ProfileforRustic Wood Fencing & Decks

            Fence Contractors
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/1/2007

            Years in Business: 59

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Rustic Wood Fencing & Decks offers customized yard products.


            Products & Services

            This company offers Wood Decks and TREX Decks.

            Business Details

            BBB File Opened:
            8/3/1988
            Years in Business:
            59
            Business Started:
            1/1/1965
            Business Started Locally:
            1/1/1965
            Business Incorporated:
            7/23/2002
            Accredited Since:
            10/1/2007
            Type of Entity:
            Corporation
            Alternate Business Name
            • Rustic Wood Fencing, Ltd.
            Business Management
            • Mr. Randall Jaacks, Owner
            Contact Information

            Principal

            • Mr. Randall Jaacks, Owner

            Customer Contact

            • Mr. Randall Jaacks, Owner
            Additional Contact Information

            Fax Numbers

            • (847) 827-2050
              Other Fax

            Phone Numbers

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/28/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            I just got off the phone with Rustic Wood with regards to my gate that is opening by itself. The latch no longer works, and I have to tie it with wire in order for it to stay closed. The fence was installed in April of 2022 for over $7,000 so it is not a year old. I was told that I would have to pay $350 to have the gate repaired. I am a senior citizen and need to get the garbage and snow blower out to the alley. From the beginning it has been a terrible experience. My gate in front was fraying at the bottom and I had to use wood glue to repair it. There are full length splits in many of the posts. Nails were used instead of screws and many of the nails are exposed. The wood is very thin and there are no supporting boards on the 6' area. The gates also use the 1/2" wood as well and are not very sturdy. I'm no expert, but I feel that 1/2" wood should not have been used on the gates. Any help you can give me would be greatly appreciated.Thank you,***************************
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            Customer Reviews

            0 Customer Reviews

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            Local BBB

            BBB of Chicago & Northern Illinois

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