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          Mr. Electric of Naperville, Inc. has 1 locations, listed below.

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            Business ProfileforMr. Electric of Naperville, Inc.

            Electrical Contractors
            BBB accredited business

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/5/2020

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Mr. Electric® provides electrical installation and repair services including lighting: Ballast and Bulb Replacement, Bathroom and Kitchen Lighting, Commercial Specialty Lighting, Holiday Lighting, Landscape Lighting, Lighting Controls, Motion Sensors, Recessed Lighting, Retrofit Lighting, and Transformers. Installations include Carbon Monoxide and Smoke Detectors, Ceiling Fans, Circuits and Upgrades, Commercial Electrical Panel Upgrades, Commercial Energy Savings and Audits, Electrical Panel Upgrades, EVSE Installation and Service, Exhaust Fans, Generators, Home Generators, Power Conditioners, Power Consumption Meters, Solar Energy Systems, Tankless Water Heaters, Electrical Safety, Child Proof Outlets, Circuit Breaker Replacement, Dedicated Computer Circuits, Electrical Code Updates, Electrical Safety Inspections, GFCI Outlets, Power Surges and Surge Protection, and Wiring Updates.

            Business Details

            BBB File Opened:
            4/8/2016
            Years in Business:
            13
            Business Started:
            4/1/2010
            Business Started Locally:
            4/1/2010
            Business Incorporated:
            7/16/2012
            Accredited Since:
            3/5/2020
            Type of Entity:
            Corporation
            Number of Employees:
            3
            Alternate Business Name
            • Mr. Electric
            Business Management
            • Mr. James (Jim) Knapp, President
            Contact Information

            Principal

            • Mr. James (Jim) Knapp, President

            Customer Contact

            • Mr. James (Jim) Knapp, President
            Additional Contact Information

            Phone Numbers

            Industry Tip

            BBB Tip: Hiring an electrician

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/20/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            **** from Mr. Electric assessed an issue with the fuse box at my house. **** had told me he was from *********************, but now says he has no ties to that company. **** said the fuse box needed to be replaced urgently and that the issues were caused by a storm. I asked **** for a quote, but he said he would have to write that up and that I should run it through my insurance company. (The typical cost for this job is $2,500 max.) ** told me he was an approved vendor for State Farm and that this would be covered. **** told me that I would need to pay $1,000 and he would get started, and that everything else could get sorted out later. I submitted all documents for various storm damages to State Farm that I had. **** never provided me with a quote nor invoice despite my repeated requests. ** knows this is a rental property and I live out of state. I was not present during the work. **** said he would write up an invoice AFTER I sent him the check from the insurance company. State Farm said they received the invoice that I sent in from ****'s Electric. But, I never sent State Farm an invoice from ****'s Electric. I never authorized **** to bypass me and send an unapproved invoice to my insurance company. **** also did not tell me that he had done so. The adjuster told me that the invoice they received was for $10,000, which is 4x what is expected. **** later told me that he works for Mr. Electric instead and demanded I mail payment to them, however he sent me his personal home address for the payment. I contacted insurance fraud attorneys and the police. The company: Sent an unapproved invoice to my insurance company without my knowledge nor consent. Tried to obtain money for an invoice I did not approve and scam me into paying them 4x the maximum acceptable amount for their work, by bypassing me and requesting monies directly from my insurance company. Allowed **** to misrepresent himself in person and on invoices Is allowing **** to harass and threaten me
            Read More

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kathy M

            01/25/2024

            Mr. Electric of Naperville did a very professional job on my sister-in-laws house from the replacing main fuse box, outlets, in house wiring and all the way to the main wires. Fixed things we didnt know were wrong but kept us informed. They were fast, left things clean and did it all in the cold before pipes frozen. Thanks will use again!!

            Local BBB

            BBB of Chicago & Northern Illinois

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