Business ProfileforCD One Price Cleaners-W. Ogden

This business' policies are unfair, quality control is one sided and owner's attitude is bad. They have damaged two of my shirts, one recently. For the first incident, the damage was rather minor. I continue to wear that shirt for more than 6 months and I did not file a complaint. The newer experience took place about 3 months back. I saw a minor hole on the shirt in the morning. Similar to my earlier reaction, I decided to wear the shirt to work. By the time I returned in the evening, there were 5 or 6 other holes which had developed. I filed a complaint this time but the manager ***** refused to make amends because I had not brought the issue to their attention prior to wearing. She even replied after 3 weeks of waiting and after me leaving her a reminder. I asked to speak to the owner who lives in *********. ***** stated that he or she will call me. That conversation took place on Memorial Day weekend. I have yet to hear from the owner and am still waiting for a resolution.Store's policy appears to be buyer beware after the dry cleaning is done. Whereas on the incoming side, they check the clothes and highlight any prior issues to the customer. Fairer policy would be to implement a similar quality control on the return side. In my second experience, it definitely feels that the store knew about the created problem before they returned the shirt to me. I have a feeling that they tried to hide the issue. There's no reason that only one hole was visible in the morning and more holes showed up after just half a day of wearing.Attached are a photo from my earlier incidence and a copy of complaint. I am requesting BBB assistance in resolution as well encouraging this business to adopt a fairer business practice.