BBB Accredited Business Profile

Sears Holdings Corporation

Sears Holdings Corporation

(847) 286-2500

Sears Holdings Corporation

130 years in business
Headquarters
3333 Beverly Road, A4-244b
Hoffman Est, IL 60179-0001
Additional Phone Numbers
  • (800) 762-3049
  • (847) 221-0842
  • (708) 345-3667
  • (708) 922-1500
  • (708) 489-6422
  • (815) 544-6533
Additional Email Addresses
  • ncr@sears.com
  • searscares@searshc.com
Additional Website Addresses
BBB File Opened: 10/06/1926
Business Started: 01/01/1887
Business Started Locally: 01/01/1887
Business Incorporated: 06/26/1906 in NY
Type of Entity
Corporation
Business Management
  • Ms. Vickie Schutze, Director, Executive Member Support and Compliance
Business Category
  • Department Stores
  • Home Builders
  • Construction & Remodeling Services
  • Air conditioning & Heating Contractors - Residential
  • NAICS: Department Stores (except Discount Department Stores)
  • Appliances - Major - Dealers
  • Appliances - Major - Parts & Supplies
  • Appliances - Small - Dealers
  • Bedding
  • Boys Clothing & Furnishings - Retail
  • Childrens & Infants Wear - Retail
  • Cooking Utensils
  • Exercise Equipment & Machines - Sales
  • Lawn & Garden Equipment & Supplies
  • General Merchandise - Retail
  • Hardware - Retail
  • Jewelers - Retail
  • Lawn Mowers
  • Mens Clothing & Furnishings - Retail
  • Paint - Retail
  • Shoes - Retail
  • Television & Radio - Dealers
  • Tire Dealers
  • Tools - Electric
  • Tools - Hand
  • Womens Apparel - Retail
  • Appliances - Major - Service & Repair
  • Auto Repair & Service
  • Carpet & Rug Cleaners
  • Home Electronics
  • Snow Removal Equipment

Additional Information
  • According to a Sears representative, consumers are to direct all concerns and complaints regarding Sears credit cards to Citi Card Services in New York, by forwarding them to the New York BBB. Sears cannot investigate issues dealing with the Sears cr...
  • According to a Sears representative, consumers are to direct all concerns and complaints regarding Sears credit cards to Citi Card Services in New York, by forwarding them to the New York BBB. Sears cannot investigate issues dealing with the Sears credit card, as it no longer has access to credit card account information.

    All Sears complaints are handled at the Hoffman Estates location, regardless of what store the consumer visited. Sears Holdings has requested that they be given the opportunity to assist with the resolution of your complaint before filing a formal complaint with the BBB. To contact Sears, please e-mail CustomerRelations@searshc.com for assistance. Your concern will be addressed within 24 business hours.

Products & Services
This company offers general retail merchandise.
Service Area
We service the following area(s): Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virgin Islands, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Alternate Business Names
  • Sears Merchandise Group
  • Sears Auto Repair
  • Sears Driving School
  • Sears Home Central
  • Sears Catalog
  • Sears Dental Ctr
  • Sears Home Protection Plan
  • Sears Appliance Select
  • Sears Auto Center
  • Sears Roebuck
  • The Great Indoors
  • Sears Service Center
  • Sears National Customer Relations
  • Sears Home Improvements
  • Sears Department Store
  • Sears and Roebuck
  • Sears Service Unit
  • Sears Home Central Heating & Installatio
  • Sears Watch & Jewerly Service Center
  • Sears
  • Sears-National Customer Relati
  • Sears Roebuck & Company
  • Sears Optical
  • Sears Wishbook
  • MyGofer
  • Sears Garage Doors
  • Super Kmart
  • K-Mart
  • Hometown Outlets
  • National Claims Center

Sears Holdings Corporation

Sears Holdings Corporation

BBB ACCREDITATION SINCE 12/01/1926

Customer Review Rating:

97%

Composite Score: