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Find a Location

Familia Dental LLC has 44 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforFamilia Dental LLC

    Dentist
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.02/5stars

    Average of 42 Customer Reviews

    Customer Complaints

    50 complaints closed in last 3 years

    22 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Familia Development LLC is a dentist which provides dentistry and orthodontics for children and adults. This company provides pediatric dentistry, adult dentistry, and orthodontic dentistry. 

    Products & Services

    General Dentistry, Orthodontics

    Business Details

    This is a multi-location business.

    Find a Location

    Familia Dental LLC has 44 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      2050 E Algonquin Rd Ste 610, Schaumburg, IL 60173-4166
      BBB File Opened:
      1/15/2010
      Years in Business:
      15
      Business Started:
      7/8/2008
      Business Started Locally:
      7/8/2008
      Business Incorporated:
      10/27/2008
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Dexter Dental LLC - Elgin
      • Familia Development LLC
      Hours of Operation

      Primary

      M:
      9:00 AM - 5:00 PM
      T:
      9:00 AM - 5:00 PM
      W:
      9:00 AM - 5:00 PM
      Th:
      9:00 AM - 5:00 PM
      F:
      9:00 AM - 5:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Ms. Suzanne Livingston, Manager of Customer Care
      Contact Information

      Principal

      • Ms. Suzanne Livingston, Manager of Customer Care

      Customer Contact

      • Ms. Andrea Gonzalez, Manager
      Additional Contact Information

      Fax Numbers

      • (847) 496-7603
        Other Fax

      Customer Complaints

      50 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/23/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Familia dental is the ONLY dentist in the area that accepts ******** so they have a monopoly in this area. I had an extremely painful tooth and i had to get seen first to evaluate then they scheduled an extraction A MONTH later. I was in pain the whole time but they FORGOT to send my antibiotic to the pharmacy. Then I tried contacting them multiple different times and ways but with no resolution. I had to go to prompt care for antibiotics. Now a different tooth broke off and I got an appointment quickly but the dentist said she couldnt do anything and set me a filling appointment for 4 weeks later. Once again Im in pain and I did manage to get antibiotics this time but they didnt help the pain. My nerve is exposed and I have to wait a month for the dentist to fix it. I have no way of contacting them to explain my urgency or concern. I am beyond exhausted and irritated from being in pain for over a month. Id like ********************** to update their website, telephone systems, and staff to be reachable. The office is clearly run down and dirty which is a whole other concern. I just want to be able to contact them and get help I need.
      Read More

      Customer Reviews

      42 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ambra H

      1 star

      02/27/2024

      My dentist at ****** location has never even bothered to introduce herself to me. I was told I could not get top dentures with my insurance, then was told I could. I have had 3 appointments canceled by them. I started going in June and have only had some bottom fillings and 2 teeth extracted. My last appointment was supposed to be yesterday for full top extraction and dental impressions. It was canceled two hours prior. This place is the worse yet the only place around that I can get my dental work done. I am in pain and told them that,this put me back another full month.

      Local BBB

      BBB of Chicago & Northern Illinois

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