Business ProfileforCorporate America Family Credit Union

The credit union decided that it needed to suddenly update its online banking service. A service that was working fine for many years.There was NO warning, NO advance notice that this "upgrade" was planned, happening, or underway. We tried to access our accounts and were presented a disjointed series of incomprehensible messages about the site being down, parts of it being unavailable, an app that *** or *** not be updated and many more such poorly articulated messages.The upgrade was supposed to take ONE WEEK. What upgrade takes that long? It's now been more than one week, and the upgrade is STILL NOT COMPLETE with no ETA when it will be done.I have NEVER seen such a botched and mangled upgrade. Of Anything, Ever.No one is available to answer the credit union's phone; the "chat with us" feature is a bot that references outdated and incorrect information (ironically to the old site that worked perfectly), and the email us link does not work.There is NO access to any bill pay service or Zelle -- so we can't pay our bills or see the status of what we've previously authorized. An unmitigated disaster.The is a textbook example of a fail. It does not get worse than this, Whoever runs this credit union should be fired and the board of directors should be replaced for approving such an unneeded and mangled upgrade. I have been a member of this credit union for more than 40 years -- but as soon as someone will answer the phone, I am closing my accounts.DO NOT use this credit union -- as you will see, there are nothing but one-star reviews, so it's not just me,This credit union should be shut down -- we will be filing formal complaints with the BBB, with the local attorney general's office, the Bureau of Financial Institutions, and the National Credit Union Administration.We will also be fling complaints with JD *********************** don't walk, away from Corporate America Family Credit Union.