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      Country
          Country

          Find a Location

          MembersAlliance Credit Union has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • MembersAlliance Credit Union

              2550 S Alpine Rd. Rockford, IL 61108-7813

              BBB Accredited Business
            • MembersAlliance Credit Union

              6951 Olde Creek Rd Rockford, IL 61114-7416

              BBB Accredited Business
            • MembersAlliance Credit Union

              3902 W Riverside Blvd Rockford, IL 61101-9507

              BBB Accredited Business
            • MembersAlliance Credit Union

              4781 E Rockton rd Rockton, IL 61072

              BBB Accredited Business

            Business ProfileforMembersAlliance Credit Union

            Credit Union
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            BBB Rating & Accreditation

            Accredited Since: 8/1/2012

            Years in Business: 85

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            MembersAlliance Credit Union is a locally owned, full service credit union which provides banking solutions to individuals and businesses. Located in Rockford, IL, MembersAlliance serves members in the greater Rockford area and surrounding communities in Winnebago, Boone and Ogle counties.

            Products & Services

            The company offers a full array of financial products and services. Their checking accounts include free checking as well as a Plus 55 account and those with added benefits and services. Their savings accounts include youth accounts for those under 18, club accounts meant to be used to save for Christmas or vacations, money market accounts, Certificates of Deposits, and retirement accounts. Their business accounts are mainly for small businesses. MembersAlliance Credit Union also offers personal loans for a variety of purposes, including automotive loans, home mortgages, home equity loans, personal unsecured loans, recreational vehicle loans, student loans, and a Visa credit card. Additional services provided by this company include online
            banking and bill pay, debt management services, debt protection, mobile banking, employee HSAs, safe deposit boxes, discount programs, and investment planning services. They also offer free financial education seminars throughout the year.

            Business Details

            This is a multi-location business.

            Find a Location

            MembersAlliance Credit Union has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • MembersAlliance Credit Union

                2550 S Alpine Rd. Rockford, IL 61108-7813

                BBB Accredited Business
              • MembersAlliance Credit Union

                6951 Olde Creek Rd Rockford, IL 61114-7416

                BBB Accredited Business
              • MembersAlliance Credit Union

                3902 W Riverside Blvd Rockford, IL 61101-9507

                BBB Accredited Business
              • MembersAlliance Credit Union

                4781 E Rockton rd Rockton, IL 61072

                BBB Accredited Business
              BBB File Opened:
              6/14/2004
              Years in Business:
              85
              Business Started:
              12/10/1938
              Business Started Locally:
              12/10/1938
              Accredited Since:
              8/1/2012
              Hours of Operation

              Primary

              M:
              8:30 AM - 5:00 PM
              T:
              8:30 AM - 5:00 PM
              W:
              8:30 AM - 5:00 PM
              Th:
              8:30 AM - 5:00 PM
              F:
              8:30 AM - 5:00 PM
              Sa:
              8:30 AM - 12:00 PM
              Su:
              8:30 AM - 12:00 PM
              Business Management
              • Ms. Cheryl Sio, President
              Contact Information

              Principal

              • Ms. Cheryl Sio, President

              Customer Contact

              • Ms. Cheryl Sio, President
              Additional Contact Information

              Phone Numbers

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              0 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Cassandra J

              1 star

              06/09/2021

              Go somewhere else for an auto loan. Don't waste your time here.I had contacted ****** ****** on 05/14/2021 in regards to paying a portion of my loan for the month. I had asked her if she was able to take off my late fee because of it being as late as it was. That wasn't a problem, she was able to do that. Great. She then told me my amount was $165.04, instead of $203.24 ($208.09 after paying with a different financial institution/over the phone). I thought she had also waived my insurance fee, which was also great. I paid her and went on my way. She waited for a ***** before contacting me, saying I have a deliquesce fee. She then started saying she's not even allowed to change the price amount that she accepts, and started blaming me, saying I "should know how much my monthly payments are." She doesn't want to admit she was in the wrong, doesn't want to correct it for me, anything. This bank used to be great, but now that it seems like I'm close to paying off my car, they want to offer zero help. Absolutely ridiculous.

              Local BBB

              BBB of Chicago & Northern Illinois

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