Business ProfileforChicago Municipal Employees Credit Union

I took out this auto loan with Chicago Municipal Employee Credit Union in February of 2020. Starting that summer I received a notice that my auto loan was past due. I called the bank and was eventually told that the first payment I made was in the second month of the loan and therefore every payment I made was going to the previous month, even though they agreed I had made the correct number of payments. In August/Sept I made an additional payment online, at the direction of the bank, in an effort to just resolve this. A couple of months later, I started getting the late notices again. I called back, and was told the additional payment I made was applied toward principle and not my alleged past due balance, which is an issue in and of itself with their business practices. Following this I once again made an additional payment in an effort to just resolve this issue, this time I made the additional payment over the phone with them and was assured it was correctly applied to the past due amount. A couple of months later I once again started receiving notices my payment was late. Despite numerous calls and requests for the bank to look into this situation, and being told by numerous employees that I would hear back from them and that they would get to the bottom of this, I never received calls back. I repeatedly called for updates and could never get any information. In May 2023 I received a notice from my credit monitoring service saying the bank has reported me for a 30 day late on my auto loan. I called, spoke to a manger named ******, she added up all my payments and said I was actually paid through July 2023, not late (this is accurate given my two additional payments). I was told she was having this looked into by their back office and I would hear from her by Monday May 8th. I never heard back from her. I have now left a voicemail for the *** of the bank requesting a call back. I would like the bank to retract the error made to the credit bureaus.