BBB Accredited Business Profile

TransUnion LLC

TransUnion LLC

(800) 888-4213

TransUnion LLC

70 years in business
Headquarters
555 W. Adams
Chicago, IL 60661-3719
Additional Phone Numbers
  • (800) 916-8800
  • (800) 680-7289
  • (888) 909-8872
BBB File Opened: 04/01/1969
Business Started: 01/01/1948
Business Started Locally: 01/01/1948
Type of Entity
Limited Liability Company (LLC)
Business Management
  • Mr. Jim Peck, CEO
  • Ms. Alicia Campbell, Team Lead - Complaint Management
  • Mr. Dan Halverson, Senior Attorney
  • Chris Hatala, Administrator - Complaint Management
  • Mr. Chris O'Neill, SVP
Business Category
  • Credit Reporting Agencies
Service Area
We service the following area(s): Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virgin Islands, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Alternate Business Names
  • Consumer Interactive

Alerts & Actions

Government Action

Gov. Action
In a press release dated May 20, 2015, Illinois Attorney General Lisa Madigan announced a settlement with TransUnion LLC as part of an agreement with the three national credit reporting agencies that will increase transparency and accuracy of credit reports for consumers.

This settlement will require the credit reporting agency to implement multiple changes that provide better protection for consumers who find errors in their credit reports, limit when medical debts can be place on a consumer's credit report, and establish specific protocols for identity theft victims.

The settlement is the result of a multistate investigation, and is enforceable pursuant to the Consumer Fraud and Deceptive Business Practices Act. The settlement requires the agency to hold data furnishers to higher standards, to limit direct-to-consumer marketing, to provide greater protections for consumers who dispute information on their credit report, to limit certain information that can be added to a credit report, to provide additional consumer education and to comply with state and federal laws, including the Fair Credit Reporting Act.

The full text of the press release can be accessed here.

Government Action

CFPB Orders TransUnion and Equifax to Pay for Deceiving Consumers in Marketing Credit Scores and Credit Products

In a press release dated January 3, 2017  the Consumer Financial Protection Bureau (CFPB) took action against Equifax, Inc., TransUnion, and their subsidiaries for deceiving consumers about the usefulness and actual cost of credit scores they sold to consumers. The companies also lured consumers into costly recurring payments for credit-related products with false promises. The CFPB ordered TransUnion and Equifax to truthfully represent the value of the credit scores they provide and the cost of obtaining those credit scores and other services. Between them, TransUnion and Equifax must pay a total of more than $17.6 million in restitution to consumers, and fines totaling $5.5 million to the CFPB.

Chicago-based TransUnion and Atlanta-based Equifax are two of the nation’s three largest credit reporting agencies. TransUnion and Equifax collect credit information, including a borrower's payment history, debt load, maximum credit limits, names and addresses of current creditors, and other elements of their credit relationships. These generate credit reports and scores that are provided to businesses. Through their subsidiaries, TransUnion Interactive and Equifax Consumer Services, the companies also market, sell, or provide credit-related products directly to consumers, such as credit scores, credit reports, and credit monitoring.

TransUnion, since at least July 2011, and Equifax, between July 2011 and March 2014, violated the Dodd-Frank Wall Street Reform and Consumer Financial Protection Act by:

Deceiving consumers about the value of the credit scores they sold: In their advertising, TransUnion and Equifax falsely represented that the credit scores they marketed and provided to consumers were the same scores lenders typically use to make credit decisions. In fact, the scores sold by TransUnion and Equifax were not typically used by lenders to make those decisions.

Deceiving consumers into enrolling in subscription programs: In their advertising, TransUnion and Equifax falsely claimed that their credit scores and credit-related products were free or, in the case of TransUnion, cost only “$1.” In reality, consumers who signed up received a free trial of seven or 30 days, after which they were automatically enrolled in a subscription program. Unless they cancelled during the trial period, consumers were charged a recurring fee – usually $16 or more per month. This billing structure, known as a “negative option,” was not clearly and conspicuously disclosed to consumers.

Under the Dodd-Frank Act, the CFPB is authorized to take action against institutions engaged in unfair, deceptive, or abusive acts or practices, or that otherwise violate federal consumer financial laws.

Full text of the press release, along with the CFPB’s Consent Order against TransUnion, can be accessed here.

TransUnion LLC

TransUnion LLC

BBB ACCREDITATION SINCE 03/13/1989

Customer Review Rating:

98%

Composite Score: