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          Vertex Construction, Inc. has 1 locations, listed below.

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            Business ProfileforVertex Construction, Inc.

            Construction Services

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This business offers: Storm Damage Repair & is a Residential Remodeling company.

            Products & Services

            Vertex Construction Inc. offers remodeling, damage restoration service, roofing, siding, soffit and fascia, storm damage and roof damage assessment(s), roof repair, door and window installation, painting, home improvement services, deck building and repair, gutter installation, and hardwood floor contracting.

            Business Details

            BBB File Opened:
            6/11/2014
            Years in Business:
            13
            Business Started:
            10/1/2010
            Business Started Locally:
            10/1/2010
            Business Incorporated:
            10/1/2010
            Type of Entity:
            Corporation
            Business Management
            • Mr. James Hong, Owner
            • Mr. Sung Kim, Partner
            Contact Information

            Principal

            • Mr. James Hong, Owner

            Customer Contact

            • Mr. James Hong, Owner
            • Mr. Sung Kim, Partner
            Additional Contact Information

            Fax Numbers

            • (630) 800-2058
              Other Fax

            Industry Tip

            BBB Tip: Hiring construction and remodeling services you can trust

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/29/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            Vertex Construction was to perform work on the interior and exterior of my home with money issued on my behalf by ********* Insurance agent of over 25 years, *****************. The day after I signed the contracted, I canceled the work. This was because Vertex Construction failed to answer my questions and switched my contact person (Saem Hong) after the agreement. I grew more suspicious after I finally reached her and she stated ...I am no longer handling your account'. 'The owner is now handling it personally'. Her voice seemed fearful. At that point and since then, no attempt by Vertex Construction to notify myself that they had received 2 checks from ********* Insurance Company. Checks issued by ********* Insurance Company. to Vertex Construction:Check #1 in the amount of $6,523.65 issued on December 11, 2018 Check #2 in the amount of $5,787.24 issued on April 4, ************************************************** my ceiling, walls and basement since this time. This all occurred following my mothers death, family discrepancies and the loss of my job. All of which was shared with Saem Hong of Vertex Construction (female but not sure she is family to the owner or partners at Vertex Construction).

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Christine G

            07/03/2021

            In 2015, they did my mom's roof and siding, They were going around the neighborhood stating that it could be done as an insurance claim due to weather damage. Everything looked good. Present day- water is coming in the basement, running down the walls were the basement and first floor meet. After checking outside to determine the problem, we noticed water was coming down from under the siding, in fact, it was completely wet underneath. I called a roof repair guy to come out to see what it would take to fix it. He took a few pieces of siding down, and that's when we were made aware of the problems. They didn't wrap the house with *****, they didn't tuck the siding under the gutters and failed to put a J channel on the bottom. The insulation is soaked with possible mold underneath, the nails are so rusted you can pull them out with your fingers. The plywood or fiber board under the insulation may need to be replaced as well. The guy who came out to give us an estimate told us it would cost anywhere between three and five thousand dollars to fix it properly. I have sent them an email, and will call them. If I get nowhere with that, I will see what other course of action I can take"

            Local BBB

            BBB of Chicago & Northern Illinois

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