Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Provident Restoration, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforProvident Restoration, Inc.

    Roofing Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/17/2017

    Years in Business: 10

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Provident Restoration is a General Contractor that provides Roofing, Siding, Kitchen, Baths, Interior Remodeling, Carpentry, Flooring, and More.

    Products & Services

    This company offers interior remodeling, roofing, siding, gutters

    Business Details

    Location of This Business
    Elgin, IL 60123-8845
    BBB File Opened:
    5/30/2013
    Years in Business:
    10
    Business Started:
    5/16/2013
    Business Incorporated:
    5/16/2013
    Accredited Since:
    3/17/2017
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    9:00 AM - 6:00 PM
    T:
    9:00 AM - 6:00 PM
    W:
    9:00 AM - 6:00 PM
    Th:
    9:00 AM - 6:00 PM
    F:
    9:00 AM - 6:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Freddy Carbajal, Owner
    Contact Information

    Principal

    • Mr. Freddy Carbajal, Owner

    Customer Contact

    • Mr. Freddy Carbajal, Owner
    Additional Contact Information

    Fax Numbers

    • (224) 227-6364
      Other Fax

    Industry Tip

    BBB Tip: Hire a trusted roofing contractor to repair, replace roof

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/20/2022

    Complaint Type:
    Order Issues
    Status:
    Answered
    Provident Restorations of *****, ** Reneged on their roofing contract last spring. ****** (Owner) has BLOCKED my cell #. There is still MOLD in my bedroom, which he contracted + knew about in advance of taking this job + signing the contract w/me (homeowner); Provident (******); Freddys State ************************* Rep (who was Supposedly) representing me + my financial interests).Quite a bit of work that he contracted 2 do was NEVER COMPLETED. Obviously, he has blocked any possible communication w/me; so I have NO RECOURSE BUT 2 REPORT HIM + PROVIDENT RESTORATIONS 2 U, The B.B.B.In addition, he had a partner in crime, named *******, who also did his best 2 take advantage of me! OK; then WHY did ******************** CANCEL both my very long-term ********************************* As Soon As They Possibly Were Able!The following is NOT YET COMPLETED: 1. NEVER REMEDIATED Very Extensive Mold on My Bedroom Ceiling, Closet + Wallsrendering this room COMPLETELY UNUSABLE 4 the Last Several Months!! 2. NEVER REPAIRED the Overhead Kitchen Light Area that Leaked All Sorts of Water, Ice, etc., Into My Kitchen Sinks, etc. ALL WINTER LONG. 3. NEVER REPAIRED/REPLACED the Rotten Wood as described by his employee (*****) on my back porchall 8 steps + the accompanying wooden areas. Specifically, he only REPLACED ONE(1) wooden banisternot BOTH, as ****** agreed 2 doORIGINALLY!! 4. AS I AM A SENIOR DISABLED FEMALE (LIVING ALONE), going up + down the back steps WITHOUT BOTH BANISTERS TERRIFIES MEEspecially As Winter Comes Very Soon. 4. ALL ****** did was leave the unused roof shingles on the front apron of my garage. He, *******, **** + his crew walked away + that was it! 5. Do I find this behavior appropriate 4 an outfit, who advertises his *** as a B.B.B. Member? 6. ANYTHING u can dob2 help me will be Very Much Appreciated! Thank you very much!! ************************* of ***********, ** @ ************: <*************************>.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Joey D.

    5 stars

    11/10/2023

    Initially was denied by insurance on my roof and gutters for hail damage although it was definitely damaged. ****** came out after working hours and did an inspection, and had me approved within 3 weeks. Once approved his crew moved swiftly and got the job done quick. He always answered my questions swiftly and explained it all with great detail. 10/10 would recommend having ****** and Provident Restoration work on your home.

    Local BBB

    BBB of Chicago & Northern Illinois

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.