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          Find a Location

          OWC has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • OWC

              8 Galaxy Way Woodstock, IL 60098-5900

              BBB Accredited Business

            Business ProfileforOWC

            Computer Parts
            BBB accredited business

            At-a-glance

            Customer Reviews

            2.02/5stars

            Average of 43 Customer Reviews

            Customer Complaints

            52 complaints closed in last 3 years

            13 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/19/2000

            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            3/28/1994
            Years in Business:
            35
            Business Started:
            10/1/1988
            Business Started Locally:
            10/1/1988
            Business Incorporated:
            10/30/2009
            Accredited Since:
            1/19/2000
            Type of Entity:
            Corporation
            Alternate Business Name
            • Other World Computing, Inc.
            Hours of Operation

            Primary

            M:
            9:00 AM - 6:00 PM
            T:
            9:00 AM - 6:00 PM
            W:
            9:00 AM - 6:00 PM
            Th:
            9:00 AM - 6:00 PM
            F:
            9:00 AM - 6:00 PM
            Business Management
            • Mr. Dyllon McKinney, Customer Service Director
            • Ms. Jennifer Soule, President
            • Mr. Lawrence O'Connor, CEO
            Contact Information

            Principal

            • Mr. Dyllon McKinney, Customer Service Director
            • Ms. Jennifer Soule, President
            • Mr. Lawrence O'Connor, CEO
            Additional Contact Information

            Phone Numbers

            Customer Complaints

            52 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/06/2024

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Answered
            I ordered a replacement battery for my 2017 Macbook Pro. The Battery that was shipped to me is defective. OWC offered to replace the battery only when I returned the defective battery. The problem is that I am forced to use this defective product because I use my laptop for work, removing the battery to return would render my laptop useless. OWC refused to send a replacement battery for exchange. I told them what the issue and they did not care. So I am forced to file this complaint to exchange their defective product. The defective battery lasts 1/4 the time a normal battery does, it causes many issues with how my computer operates. I want a new non-defective battery to be shipped to my house and I will return the defective one. If this is not available then I request a full refund so I can purchase another battery.
            Read More

            Customer Reviews

            43 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Gordon C

            02/17/2024

            I purchased a laptop from them and it worked for about five months. Then, one day, it would not start up again after shutting it down. I had purchased a warranty when I first bought the computer and was able to send it in for repairs.When I got it back, it still wouldnt power up.They said that it might have to send it back in for repairs a second time, but that I had to wait because their system wasnt allowing them to set up another return.I asked if a refund was an option with the warranty that I had purchased. They said that it was not.I shared with them that I was disappointed in how they were handling this issue.In my last email I asked what the next steps would be, and never heard back from them since then. That was about two weeks ago.I have all the emails that went back-and-forth between me and them.I ended up getting the computer fixed by a local tech. It cost me $250 to get it fixed which shouldve been covered by the warranty. However, I never heard back from them.I will never make a purchase on their website again.

            OWC Response

            02/20/2024

            Hi ******, thanks for letting us know about your experience. We are sorry that the system upgrade we recently went through affected our ability to get *********** set up, this is definitely not the experience we want you to have. We will investigate the lack of response as well, and take appropriate action where necessary. We would encourage you to always reach out via different channels if you're not hearing from us, so we can assist you and identify the issue ASAP.

            Local BBB

            BBB of Chicago & Northern Illinois

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