BBB Accredited Business Profile

One Solution, Inc.

One Solution, Inc.

(888) 698-3247

One Solution, Inc.

3 years in business
6221 N Niagara Ave Apt 408
Chicago, IL 60631-2119
Fax Numbers
  • (773) 326-3561
Additional Phone Numbers
  • (855) 509-5713
  • (844) 208-8818
  • (855) 509-5713
  • (855) 875-8009
  • (888) 828-2464
  • (855) 509-5713
Additional Email Addresses
  • support@onesolutioninc.us
  • support@onetechshop.com
  • billing@onetechshop.com
BBB File Opened: 06/12/2014
Business Started: 09/16/2013
Business Started Locally: 09/16/2013
Business Incorporated: 09/16/2013 in IL
Type of Entity
Corporation
Business Management
  • Mr. Austin Brown, Operations Manager
  • Mr. Sudha Dang, President
Contact Information
  • Principal: Mr. Gogan Dang, Founder and Director
Business Category
  • Computers Hardware, Software & Services
  • Cell Phone & Tablet Equipment, Supplies & Repair
  • Computer Printers Sales & Service
  • Computers - Supplies & Parts
  • NAICS: Data Processing, Hosting, and Related Services
  • Appliances - Major - Service & Repair
  • Appliances - Small - Service & Repair
  • Computer Business Services
  • Computer Software Publishers & Developers
  • Computers - Disaster Recovery
  • Computers - Rooms - Installation & Equipment
  • Computers - Service & Repair
  • Computers - Programming
  • DVD & CD Player Repair
  • Web Design
  • Home Electronics
  • Computers - Network Security
  • Information Technology Services
  • Computer Consultant

Products & Services
Our services are available on a 24X7 basis. Our professionals have developed state-of-art knowledge with the help of training and work with leading edge technology to solve all your complex problems related to your computer. OneTech services fix comes with a 7-day, 100% satisfaction guarantee.

We are a global technical support company for residential and small businesses. Our services cover any IT need, including software support, operating system support, printer support, router support, virus support, spyware support, and computer optimization. The company can assist with common printer problems for a variety of different makes and models of printers, including those from Canon, Dell, HP, and Lexmark, and can assist with malfunctioning routers to help companies and individuals return to using the internet after their router has stopped working. One Solution can also help to remove malware and viruses from infected computers and can determine why a computer or network is running slowly and return it to optimal levels.
Service Area
With it located in the United States it swiftly caters to the need and requirements of customers across the USA and in Canada.  Located in Chicago, IL, this company serves globally. We provide support to customers across the nation and have an international audience, as well as customers throughout the Midwest, including cities of Buffalo Grove, Elk Grove Village, Schaumburg, Roselle, Rosemont, Crystal Lake, Aurora, St Charles, DeKalb, Rockford, McHenry, Great Lakes, Lake Bluff, Evanston, Romeoville, Bolingbrook, Joliet, Naperville, Geneva, Batavia, Elgin, Barrington, Arlington Heights, Des Plaines, Mt Prospect, Prospect Heights, Rolling Meadows, Midlothian, Justice, Blue Island, Tinley Park, Oak Park, Schiller Park, Stickney, Wheaton, West Chicago, Warrenville, Winfield, Maywood, Park Ridge, Skokie, and Lincolnwood. 
Alternate Business Names
  • www.onetechshop.com
Methods of Payment
  • Visa, Mastercard, American Express, Discover, ACH, Check
Refund & Exchange Policy: 

To initiate any refund you can inform your case to refunds and cancellation department on toll free number 1-855-509-5713 ( 10 AM EST to 7 PM EST) or write to BILLING@ONETECHSHOP.COM

The standard time to process a refund is within 24 working hours of submitting a refund request, however please note most banks take 2 to 3 days to credit the customer account after we have processed the same.

In case of refund of non USA customers, if the refunded amount is less than the original amount then One Solution Inc. is not liable to refund that difference amount as this difference is due to the currency fluctuation.

Customers are advised to read the following carefully before claiming a refund.

Onsite Support Plans / Consumer Bills:
All Onsite support service can be cancelled and complete refund claimed if a formal cancellation is done at least eight hours before engineers planned visit. In case the engineers visit is delayed beyond 2 hours of committed time without information and your consent then the same can be cancelled anytime without any payments.
Please note if the engineer has visited and system can not be repaired due to your unavailability then a minimum $ 79.99 will be charged and any additional amount paid you will be refunded.
PLEASE NOTE:
Onsite Services orders are Services Only Contracts and do not include any parts replacement if any parts are found to be defective. No refunds can be claimed if any change requests are made in less than 8 hours of technicians planned visit or during or after technicians visit.
However, if you feel that the primary issue reported at the time of service order is not resolved as per your expectation, you can get a revisit arranged by calling us on the toll-free number at no additional cost to you.

No refunds can be claimed once a software or hardware order is placed by the company for the customer.

Subscription Plans:
Customers can avail a full refund of services amount excluding any amount paid for software ( if license is installed and activated ) or any hardware, if the technicians are not able to address the primary issue reported during the first 15 days of services contract start date.
However in case the primary issue is resolved, and immediately customer wants to cancel remaining period of subscription then amount deducted would be $ 99.99 (rest amount refunded back) and for Subscription based services cancellation after 7 days of first problem resolution the amount deductible would be 99.99 plus 19.99 x number of months from subscription date.

PLEASE NOTE REFUNDS AND CANCELLATION DEPARTMENT CAN BE CONTACTED ON TOLL FREE 1-855-509-5713 BETWEEN 10 AM EST 7 PM EST. MONDAY TO FRIDAY
OR via email on BILLING@ONETECHSHOP.COM

OR write to:

BILLING DEPTT.

One Solution Inc.
Unit 408,
6221 N Niagara Ave,
Chicago, IL 60631

BBB accredited business

NR

Overview

One Solution Inc. is an in-home/in-office IT repair services provider. One Solution Inc. launched OneTechShop.com with the aim of fulfilling customers' Tech and IT desires. 

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
This business is not currently rated. BBB has recently received one or more serious complaints against this business, and will issue a rating after it has fully evaluated them.

Business Profile

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BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

One Solution, Inc.

One Solution, Inc.

BBB ACCREDITATION SINCE 11/01/2014

Customer Review Rating:

96%