Business ProfileforLoyola University Medical Cntr.

Over one year ago I was involved in the accident and I was treated by a dermatologist regarding my big scar on my face that was itching and hurting. The last appointment on December 13, 2023 was a laser treatment that supposed to help with the itching. The billing department in Loyola decided to submit 2 claims to my insurance as cosmetic procedure. I talked to my dr ****** and my insurance. The insurance said the claim says the procedure wasnt pre approved, it was but the billing department made a mistake not providing the info. After talking to my dr ******, I was told to keep on calling Loyola billing department because they are the ones that made a mistake. I have a bill for a procedure for $2,000 for literally 5 minutes at the ******. I called the billing department twice and let them now to pay attention and read the dr notes. Somehow the billing department is not able to understand that and READ THE NOTES. I am not sure was else to do since the people I talked to seam unqualified and cant do their work. I am left with 2k bill for something that should be paid by insurance. 1k for dr ***** and 1 k for using the facilities. I have been going to Loyola for the last 10 years and never had issues like that before.