Timeless Holidays, Inc.
5 years in business740 McArdle Dr STE A
Crystal Lake, IL 60014-1718
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Type of EntityCorporation
- Mr. William Cummings, Owner
- Christmas Trees
- NAICS: Flower, Nursery Stock, and Florists' Supplies Merchant Wholesalers
- Christmas Lights & Decorations
- Online Retailer
Methods of Payment
- We accept Visa, Master Card, Discover, and American Express
Refund & Exchange Policy:Product Return Policy
for Our Pre-Lit LED Artificial Christmas Trees
Timeless Holidays™ wants you to be delighted with your purchase. If you are not completely satisfied with your purchase, you may return it within Thirty (30) Days of Receipt or Prior to December 23rd of the year of sale (whichever comes first) - referred as the Return Policy Window, for credit less any shipping/handling charges. Please note, your return must be in transit to Timeless Holidays™ within the Return Policy Window to be eligible for a return credit.
In addition to the Return Policy Window, you are responsible for all return shipping charges. You may choose to use your own shipping method or return shipping labels provided by Timeless Holidays™ (the cost of the shipping will be deducted from the return credit if using shipping labels provided by Timeless Holidays™).
If you would prefer to exchange your purchase, please see Product Exchange (located below).
How Do I Return My Purchase?
Please call us at (779) 220-4693 or use our Contact Us form. We will issue a Return to Manufacturer Authorization (RMA) number. The RMA number MUST appear on your return item. Failure to include the RMA number could result in a delay issuing your credit. If you are within the Continental United States you may prefer to have Timeless Holidays™ issue return shipping labels. If you decide to use our shipping labels the cost of the shipping will be deducted from your credit.
Please note: if you chose to refuse delivery of your purchase instead of following our return policy you will be charged a $50 per item handling fee.
Where Do I Send My Return?
Return items MUST have a RMA number assigned to them - there can be no exceptions. Items that are sent for return without a RMA number will be refused and sent back to the customer (at the customer's expense).
Return items can be shipped to:
Timeless Holidays, Inc.
740 McArdle Drive
Crystal Lake, IL 60014
Phone: (779) 220-4693
When Can I Expect My Credit?
All returns will be inspected after they arrive at our warehouse. Please allow up to thirty (30) days after receipt to inspect your return and issue a credit.
Problems with Purchases
If you discover a problem with your purchase, please contact us as soon as possible. All problems are covered by our Warranty Policy.
For customers located within the Continental United States:
If you would like to exchange your purchase you may do so within Thirty (30) Days of Receipt or Prior to December 23rd of the year of sale (whichever comes first) - referred as the Product Exchange Window, for another item. To help defer the exchange cost to the customer, Timeless Holidays™ will charge a flat $25 per item exchange fee.
If you select an item that is more expensive, Timeless Holidays™ will waive the exchange fee.
Please note: the exchanged item will not ship until the original item is in transit back to the Timeless Holidays™ warehouse.
For customers located within Alaska, Hawaii, and Puerto Rico:
Customers within Alaska, Hawaii, and Puerto Rico are responsible for the return shipping costs to exchange an item. Please contact us to arrange an exchange. Once the original item is in transit (with the tracking number) the exchange item will be shipped.
All of our pre-lit LED artificial Christmas trees have independently lit branches that offer the following benefits:
No more bulky heavy hinge sections to lift and connect.
Extra sturdy hook-on construction with no flimsy hinges that could bend or break.
Shaping your artificial Christmas tree becomes easier than ever because every 6.5', 7.5', 9', and 12' tree ships in double boxes. When you take your tree down you can store the branches pre-shaped in two cartons making setup every year a breeze.
Your artificial Christmas tree will fit back into the box it came in.
100% Hassle Free Warranty - if there is ever a problem replacement parts can be sent without the hassle of shipping anything back.
Timeless Holidays is a Christmas tree manufacturer which sells pre-lit artificial Christmas trees which are made to mimic a variety of natural trees, as well as several that are for more nontraditional celebrations. Located in Crystal Lake, IL,
The company has been in business for over 30 years and has created a unique type of artificial Christmas tree, which does not require bulky hinged sections that can be difficult to lift in place, and relies on a hook-in construction that allows for a realistic, natural-looking Christmas tree. The company's lighting is also unique, with each branch lit separately from the others and using a low-voltage LED light that consumes less energy than traditional pre-lit Christmas trees to remain eco-conscious. If one bulb burns out, the other around the light will remain lit, and there is no need to change the bulb immediately. The trees come in several different options, including different breeds of fir, spruce, and pine. There is also a half tree for those who are short on space, and an upside-down tree, suitable for those with children or pets who may try to pull down ornaments.
Visit the website for Timeless Holidays to learn more about their Christmas tree and light construction, read their frequently asked questions, and contact the company to order an artificial Christmas tree.
BBB Reason for Ratings
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BBB reports on known significant government actions involving the business's marketplace conduct.
Out of Business
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
Misuse of Better Business Bureau Name/Logo
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.