Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Motorola Mobility has 21 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Motorola Mobility

              222 Merchandise Mart Plz Chicago, IL 60654-1103

              BBB Accredited Business
            • Motorola Mobility

              775 Tipton Industrial Dr Ste E Lawrenceville, GA 30046-2886

            • Motorola

              3696 Knight Rd Doc 18 Memphis, TN 38118

            • Motorola Mobility

              1601 S Mo Pac Expy Ste 100 Austin, TX 78746-7010

            • Motorola Mobility

              775 Tipton Industrial Drive N.W., Suite E FORMER: primary, reportab Lawrenceville, GA 30045

            Business ProfileforMotorola Mobility

            Cell Phone Supplies
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.16/5stars

            Average of 55 Customer Reviews

            Customer Complaints

            284 complaints closed in last 3 years

            109 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/27/1943

            Years in Business: 95

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Motorola Mobility sells cell phones.

            Products & Services

            Cell Phones, Baby Monitor, Car Speakerphones, Projector, Game Pad, Game Pad

            Business Details

            This is a multi-location business.

            Find a Location

            Motorola Mobility has 21 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Motorola Mobility

                222 Merchandise Mart Plz Chicago, IL 60654-1103

                BBB Accredited Business
              • Motorola Mobility

                775 Tipton Industrial Dr Ste E Lawrenceville, GA 30046-2886

              • Motorola

                3696 Knight Rd Doc 18 Memphis, TN 38118

              • Motorola Mobility

                1601 S Mo Pac Expy Ste 100 Austin, TX 78746-7010

              • Motorola Mobility

                775 Tipton Industrial Drive N.W., Suite E FORMER: primary, reportab Lawrenceville, GA 30045

              BBB File Opened:
              1/1/2000
              Years in Business:
              95
              Business Started:
              9/1/1928
              Business Started Locally:
              9/1/1928
              Business Incorporated:
              5/24/2010
              Accredited Since:
              1/27/1943
              Type of Entity:
              Corporation
              Alternate Business Name
              • Motorola Mobility, Inc.
              Business Management
              • Mr. Rogerio Fragale
              Contact Information

              Principal

              • Mr. Rogerio Fragale

              Customer Contact

              • Mr. Rogerio Fragale
              Additional Contact Information

              Phone Numbers

              Customer Complaints

              285 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/05/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              I ordered a phone on 2-13-24 it shipped on 2-15-24 in the meantime I discovered I needed to keep the phone I was going to trade in. I started trying to reach someone on the 13th by replying to the order confirmation e-mail I had received, to tell me how and where to pay back the $55 I had gotten as a discount for a trade in, and was getting NO response. I then discovered they had a ******** Support where you could message them. I have included a file where I screen shot those messages. I was getting conflicting information between motorola itself and their trade in service phobio. I finally found a customer service number to call and they said that the escalation **** would need to get back to me to handle that. They are only open the hours I work so I requested they reach out to me by e-mail if possible rather than getting calls at work. I have called twice now and they still have failed to get back to me. Also they quit getting back to me on their messages on FB as well as of the last message I sent on 2-24-24. All I am asking is to be able to pay them back the $55 I was given as a trade in value on the old phone and cancel the trade in. I am not trying to get something for free. I even tried using there Moli Bot to try and get the information needed which was useless and finally asked for a real person. The agent couldn't do anything and said I she would have the escalation **** call me back withing 10 minutes. None of which ever happened, not by e-mail or a phone call. I didn't get the chance to screen shot those conversations because it closed to quickly. I just want someone to let me know how and to where to send the $55 or if they can just charge it to the same credit card I used to place the order. I also have a ticket number from the two phone calls with customer service telling me that the escalation **** would get back to me the next day after I called if you need that.
              Read More

              Customer Reviews

              55 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Deborah M.

              03/12/2024

              Motorola is junk i would never reccomend them to anyone. Have my phone because it had a white line appear on the screen sent back they still have 6 days. So ive been without my phone for 8 days now im handicap they dont care. They wanted me to pay them 600 dollars to get a loaner phone while they had mine or i just go without one till they get it fixed. What kind of company does that to a handicapped person!! They cant tell me nothing about whats going on with my phone everytime i call they give me the run around. Then they want to send out refurbished phone when i bought a new one. My money that im paying for this phone is just getting thrown out the window. I shouldnt have to pay for something i dont have plus my cell service im not using while they have my phone.

              Local BBB

              BBB of Chicago & Northern Illinois

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.