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      Country
          Country

          Find a Location

          Luna Flooring has 9 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Luna Flooring

              333 Northwest Ave Northlake, IL 60164-1604

              BBB Accredited Business
            • Luna

              1879 Lamonte Ave Odenton, MD 21113-1107

              BBB Accredited Business
            • Luna Flooring

              57 Littlefield St Bldg D Avon, MA 02322-1944

            • Luna Flooring

              1053 Turnpike Street Stoughton, MA 02072-1180

            • Luna Flooring

              146 Campanelli Pkwy Stoughton, MA 02072-3744

              BBB Accredited Business

            Business ProfileforLuna Flooring

            New Carpet
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.72/5stars

            Average of 167 Customer Reviews

            Customer Complaints

            309 complaints closed in last 3 years

            38 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/5/1998

            Years in Business: 65

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Luna Flooring offers a selection of Carpet, Hardwood, Laminate, Tile & Vinyl Flooring

            Products & Services

            Carpet, Hardwood, laminate, Luxury Vinyl, Tile, Waterproof

            Business Details

            This is a multi-location business.

            Find a Location

            Luna Flooring has 9 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Luna Flooring

                333 Northwest Ave Northlake, IL 60164-1604

                BBB Accredited Business
              • Luna

                1879 Lamonte Ave Odenton, MD 21113-1107

                BBB Accredited Business
              • Luna Flooring

                57 Littlefield St Bldg D Avon, MA 02322-1944

              • Luna Flooring

                1053 Turnpike Street Stoughton, MA 02072-1180

              • Luna Flooring

                146 Campanelli Pkwy Stoughton, MA 02072-3744

                BBB Accredited Business
              BBB File Opened:
              7/16/1998
              Years in Business:
              65
              Business Started:
              8/1/1958
              Business Started Locally:
              8/1/1958
              Business Incorporated:
              1/26/2012
              Accredited Since:
              8/5/1998
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • 21st Centrury Flooring, LLC
              Related Businesses
              Business Management
              • Ms. Tina Binette, Director of Customer Service
              • Mr. Peter Korda, Vice President of Operations
              • Mr. Keith Weinberger, President/CEO
              • Mr. Thomas Knapp, President/CFO
              Contact Information

              Principal

              • Ms. Tina Binette, Director of Customer Service
              • Mr. Keith Weinberger, President/CEO
              • Mr. Thomas Knapp, President/CFO

              Customer Contact

              • Ms. Tina Binette, Director of Customer Service
              Additional Contact Information

              Fax Numbers

              • (855) 816-5862
                Primary Fax

              Phone Numbers

              Customer Complaints

              309 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/06/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              Was told work would be done 2/17/24 received numerous emails stating. The day of job was canceled, no supplies. Job rescheduled company asked for payment before job started I said Id pay when services rendered isnt that as should be. They refused to do job. I asked for my deposit refunded to me which they have refused to refund. Im not clear on why they they shouldnt return it. If nothing they should do it in good faith I am a senior citizen I live on what I live on and losing $2000 really doesnt help me at all. Ive been a customer of theirs at least three times and I cant imagine how for any reason they would treat me like this keeping my money keeping an old ladies money asking for the money upfront before the work is done how utterly ridiculous. I would like my money back. I do honestly feel that they were in the wrong. I think their company is unprofessional they have people that dont speak English therefore you cant communicate with them and I want my money back I want my $2121 back I think that is very fair they wasted my time. I just dont understand why I wouldnt get a refund. I just cant imagine is that how they make their money off people by just keeping their deposits Im so so very disappointed and Im disappointed that they did this to a person that has used their service more than once twice three times.
              Read More

              Customer Reviews

              167 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Corrin R

              1 star

              03/03/2024

              We have purchased Luna flooring and have found defects in the flooring. A contractor was sent out 3 times trying to fix the spacing that kept reoccurring in our hallway. The 3rd contractor that came out could tell the floor was laid down completely wrong. He asked if we noticed anything else inconsistent and we said yes the floor boards make a snapping noise in certain areas. He said its because there broken and also noticed that parts of the flooring were glued. He then stated that the flooring should not have been glued and suggested with the company to have the flooring more inspected possibly replacing all the flooring. We have now since been trying to talk to someone for 2 weeks. The lady did call back once her name was ******. She said that the warranty is up and the only thing that they can do is fix the hallway. We stated since the flooring was put down wrong and the warranty is voided due to the glue that the contractors used. Their responsible for fixing what their contractors did wrong. Since then we have called and left several messages and no one has contacted us back. We are not even asking for money back just asking that they fix their wrong doing.

              Luna Flooring Response

              03/04/2024

              ******, were so sorry to hear that your flooring concerns have not been addressed yet, and wed love to have the opportunity to fix this. Please email us at ******************************** with your account information and we will follow up with you soon. ,

              Local BBB

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