Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Empire Today, LLC has 51 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforEmpire Today, LLC

            New Carpet
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            Empire Today has requested that before filing a BBB complaint, homeowners contact [email protected] for assistance. This e-mail account is monitored 24 hours a day, 7 days per week.

            Please understand that you can file a complaint with the BBB now or at any time during this process. It is our hope that Empire Today will resolve the matter for you in an expedient matter.
            Advertising Review:

            BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints, and competitor challenges. BBB asks advertisers to prover their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements. 

            On 12/2/2022, BBB contacted Empire Today regarding their TV commercial offer that stated:

            "Update your floors with Empire Today's $50 room sale. Buy one room. Get floors for all other rooms for $50 each. So, when you buy one room, it's just $50 for laminate in the kitchen, $50 for carpet in the bedroom, and $50 for hardwood in the office. There's no limit. Buy one room and it's $50 for each additional room."

            "Product only. Select styles. Buy highest value room at regular price. $50 price excludes install, pad, and materials. Not available in all areas."

            The BBB requested additional information about the offer as a complaint was received that a consumer was not able to receive this offer. 

            BBB Code of Advertising states (in part):

            1. Basic Principles of the Code
            1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
            1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.

            As of 12/17/2022, Empire Today has provided an extensive response to the BBB about the offer and how it is not available in states where they do not offer promotions. The ad's disclosure clearly states that promotion is not available in all areas. The consumer is in a state where Empire Today does not offer any promotions and all products and services are on a fixed rate. The BBB finds that the company has addressed the concerns and that they meet the BBB Code of Advertising. 

            See all additional business information

            At-a-glance

            Customer Reviews

            2.61/5stars

            Average of 2,129 Customer Reviews

            Customer Complaints

            3,089 complaints closed in last 3 years

            656 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/1/1974

            Years in Business: 65

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Products & Services

            Carpet, Laminate, Hardwood, Vinyl, Tile, Blinds & Shades, Berber Carpet, Frieze Carpet, Plush Carpet, Pattern Carpet, Indoor / Outdoor Carpet, Wood Laminate Flooring, Solid Hardwood Flooring, Engineered Hardwood Flooring, Vinyl Plank Flooring, Vinyl Tile Flooring, Sheet Vinyl Flooring, Ceramic Tile Flooring, Porcelain Tile Flooring

            Business Details

            This is a multi-location business.

            Find a Location

            Empire Today, LLC has 51 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              1/1/1961
              Years in Business:
              65
              Business Started:
              1/1/1959
              Business Started Locally:
              1/1/1959
              Business Incorporated:
              3/5/1999
              Accredited Since:
              6/1/1974
              Type of Entity:
              Limited Liability Company (LLC)
              Number of Employees:
              1500
              Related Businesses
              Business Management
              • Ms. Tina Binette, Director of Customer Service
              • Mr. Chris Granger, President
              Contact Information

              Customer Contact

              • Ms. Tina Binette, Director of Customer Service
              Additional Contact Information

              Fax Numbers

              • (888) 588-2348
                Primary Fax

              Customer Complaints

              3,093 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/05/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I have a problem empires in ************** to schedule me today for the regular from 4 to 6 PM. The young man came to my house at 4:41 and said that I was not home. He spoke to my sister and I'm coming home from work. He did not call me and let me know he was there, so first of all this woman name ***** from the ********* region call my phone and tell about that she called me about but she never called me back her 4234 from ********* so I get home my sister said somebody from Empire was in himself with no ID with a mask on his face. She did not open the door because she's 82 years old. She is scared so she said he going to put I called the manager. Both manager is out of ****** ***** saying that the person said I was not at home but I have him on camera about you're gonna take care of my matter with me probably if you're don't take care of me properly and I will go to another company to do another business with Empire. This was unprofessional I have not heard from management at all. I have insulation that was done last year this I'm gonna report you to the better business I'm gonna report you to the news channel 4 in DC how you represent your advertisement is bad business , if you have any questions you can call ******** ************************* at 240-4-49-97277. You're gonna have to read pay for my Carpet or something compensate me before I go in the new area. Thank you very very much good night.
              Read More

              Customer Reviews

              2,129 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Katherine E

              03/16/2024

              **** is amazing at her job and I would highly recommend her to anyone!!! She kind, listens and is honest about the products!! She made it so easy for us! I give **** a gold star rating!!

              Empire Today, LLC Response

              03/18/2024

              *********, we're happy you found your sales rep to be so supportive during your experience here at Empire Today. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

              Local BBB

              BBB of Chicago & Northern Illinois

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.