Business ProfileforGlobal Cleaning & Restoration Services Inc

On 4/15 we had this rug company out to our house to pick up a rug that had clothes moths. The rug was 1.5 years old and was under our bed. It had no holes, damage or color transfer. On 5/8 we called them about the status of our rug and they said they would have it done that Weds. The delivery driver arrived early on that Weds morning and when he walked up with the rug, I could immediately see the rug was ruined. There was complete color loss. That day, I called left a message for someone to call me back about the issue. ********************* called me the next day and left a voice message stating that he would reimburse me $618.00 for the cleaning and I would be refunded within **** days. I immediately called him back and explained that I expected to be refunded for the cleaning service AND reimbursed the cost of the rug. I explained it was in a low traffic area, was not that old and was custom made from *******. I told him that the rug was not in damaged condition before the cleaning and the way we got it back was completely ruined. He said he would talk to the technician to find out what happened, and asked me to provide him with the receipt for the rug purchase. On 5/13 I emailed him the invoice showing that I purchased the rug for $1250 and asked for him to confirm receipt. He never did and I called a week later to get the status of the refund and to ask whether or not he received the invoice. I spoke to a woman on the phone who confirmed that **** had received the documentation and said that everything looked good and I would be reimbursed in **** days since their account department needed to cut a check. To this day I have received nothing. I emailed **** last week and asked what the status of the reimbursement/refund was and he said for the first time said I was only getting reimbursed for the rug and not the service. It has been a month and I have not been reimbursed or refunded for anything.