Business ProfileforAccess Media 3

I have been with what is now called Upstream for over 2 years now and it is because it is the only provider my apartment complex allows. The service cuts out often but my main issue with this company is the robbery that the commit once a month. They charge outrageous prices for the internet that they provide compared to other businesses in my area and Im talking about large and national companies. For a 100 mbs of speed it is 80 dollars a month which is almost 4 times as much as a competitors plan such as Xfinity or Glofiber that offers over 250 mbs for around ***** dollars a month. That is my main complaint other than that they do not except a government backed program such as ACP and when I called they said they had never even heard of it and would not not be adding that to my bill. If they charged a reasonable amount per month for the internet speeds they provide I would have no complaints about their service but it is the fact that I am forced to have this internet and they are robbing me by charging me an outrageous amount for there poor internet. They have a monopoly on local apartment complexes and can charge these prices due to contracts with landlords and that is unfair and should be condemned and stopped. I want my money back or a lower internet bill or for them to even take my ACP credit. If I could switch I would have done it already but this complaint is my last resort.