BBB Accredited Business Profile

Castlecraft

Castlecraft

(815) 458-6216

Castlecraft

32 years in business
112 Round House St
Braidwood, IL 60408-1713
Fax Numbers
  • (815) 458-9350
Additional Phone Numbers
  • (888) 274-8490
Additional Email Addresses
  • castle@ameritech.net
BBB File Opened: 07/17/1998
Business Started: 01/01/1985
Business Started Locally: 01/01/1985
Type of Entity
Sole Proprietorship
Business Management
  • Mr. Bruce W. Jensen, Owner
Contact Information
  • Principal: Mr. Bruce W. Jensen, Owner
Business Category
  • Boat Dealers
  • NAICS: Boat Dealers
  • Boat Equipment & Supplies
  • Trailers - Boat

Products & Services
Boats, Trailers, Launching Dollies, Storage Racks, Sailboats, Hydraulic Jacks, Brake Testers, Alignment Testers
Alternate Business Names
  • Castlecraft Marine
  • Castle Equipment Co.
  • Castle Group
Methods of Payment
  • Credit Cards, Checks, Money Orders
Refund & Exchange Policy: 

 1.     All returns requireauthorization from CastleCraft., Castle Equipment Co

2.     Unauthorized returns willbe refused and become responsibility
         of returnee.

3.     All products must be new, unused, and inoriginal packaging.

4.     Shipping costs are nonrefundable.

5.     All return shipping costs must be prepaid byreturnee.

6.     Returns are subject to a 20% restockingcharge 

7.    Claims for shipping damage must be submittedthrough the
        freight carrier, notCastleCraft.
8.    Any order cancelled after theproduct has shipped will charged 
       for the actual shipping costs.
If the product includes Free Shipping, then you willbe charged the ACTUAL shipping cost, as a cancelled order does NOTqualify for free shipping.  Free Shipping offers are only valid oncompleted orders, accepted by the customer.    

If the product includes a Flat Rate  ShippingFee, then you will be charged the    ACTUAL shippingcost, as a cancelled order does NOT qualify for Flat  Rateshipping.   Flat Rate Shipping offers are only valid oncompleted  orders, accepted by the customer.   Thisis due to the fact that Flat Rate Shipping Fees are discounted from theActual Shipping cost, which is typically much higher than the Flat RateShipping Fee.
9.    No returns will be acceptedafter 30 days.
10.  Any and all warrantee claims must be filedby the customer
       directly through the productmanufacturer's warranty
       department, not throughCastleCraft.
11.   If the product includes FreeBonus Items, the order cancellation
        VOIDS any  FREEOffer.  Any item already delivered as a FREE
         Offer  would either have to be returned, shipping cost prepaid by
         customer, or if thecustomer keeps such item, then the cost of the
         FREE Item would bededucted from the amount refunded, or 
         charged to thecustomer.
12.    FREE Shipping offers are onlyvalid within the 48 contiguous 
          States  of the USA.  FREE Shipping does not apply to Alaska,
          Hawaii, any USPossessions or Canada.
13.    MOTOR FREIGHT  - This isusually  a scheduled delivery:
        Items marked as FREE, FLATRATE or FIXED RATE  
       Motor Freight Shipping may onlyqualify to certain locations  within 
        our carrier's delivery service area.  Additional charges  may or may 
       not apply to remote, residentialand some business locations.

A+

Overview

Marine & Automotive

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.


Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

Castlecraft

Castlecraft

BBB ACCREDITED SINCE 10/12/1999

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