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          BCI Acrylic, Inc. has 1 locations, listed below.

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            Business ProfileforBCI Acrylic, Inc.

            Bathtub Repair
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            10 complaints closed in last 3 years

            5 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/1/2010

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            BCI Acrylic Inc. manufactures bathtub liners, replacement bathtubs, replacement showers, walk-in tubs, accessibility products, wall surrounds, shower doors, shower rods, and bath accessories.

            Products & Services

            Bathtub liners, replacement bathtubs, replacement showers, walk-in tubs, accessibility products, wall surrounds, shower doors, shower rods, and bath accessories.

            Business Details

            BBB File Opened:
            3/14/2007
            Years in Business:
            24
            Business Started:
            1/1/2000
            Business Started Locally:
            1/1/2000
            Business Incorporated:
            9/17/2001
            Accredited Since:
            1/1/2010
            Type of Entity:
            Corporation
            Number of Employees:
            70
            Alternate Business Name
            • Bath Makeover
            • Luxury Bath
            • Bath Planet
            Related Businesses
            Business Management
            • Mr. Scott Rosenbach, Owner
            Contact Information

            Principal

            • Mr. Scott Rosenbach, Owner
            Additional Contact Information

            Fax Numbers

            • (847) 358-4710
              Primary Fax

            Website Addresses

            Customer Complaints

            10 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/05/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            A three-day job that started the day after Mother's Day. And here we are still waiting for material. Starting with salesman, call BCI Acrylic three time to verify the measurements would work without having to do concrete work or remove vanity. Two days later, a contractor came out to remeasure to make sure everything was correct. We got a call for material in and set a date. The first was the shower pan was the wrong one and had to be re-ordered (three more weeks for that). But they went with the chiseling concrete out to make the pan fit work. Also, the concierge of BCI Acrylic called, they had to cut our marble vanity in half to fit the pan and would be replaced by them. Then there was the wall that wasn't measured correctly and that had to be ordered. Now the doors and the supports are too short for the walls, that is being reordered but never made it to the house. So, here's another issue for me (homeowner) to deal with three pipes coming out of the wall caped from the other sink and no floors tile for the missing vanity half. BCI Acrylic has had eight months for damage control now. They have replaced the walls and shower doors in November 2023. The contactor left an overpowering smell from the adhesive used to anchor the walls and I had to use a third-party vendor to come to remove the odor at a cost of $849.76 to ozone the area after waiting from 12/8-15/23 for the company to do something about it. Now being bounce back and forth now on the vanity replacement. Good Luck, *************************** *******, **
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Mike H

            07/14/2021

            This is the WORST WORST WORST quality product I have ever been unfortunate to use. This company is TRASH! Cant get the plastic off of the acrylic panels. Pans are warped or have retarded plastic tube supports on the bottom that arent even. Half the time the acrylic spider cracks down half the panel. Get your trash together. This company should be s*** down. BCI is a complete and utter JOKE. Bath Wraps is 1000X better, Im EMBARRASSED to be putting this c*** in peoples homes. Lazy and Negligent is the best way to describe this half a** product.

            BCI Acrylic, Inc. Response

            07/15/2021

            Thank you for reaching out to BCI ********************* On our behalf we want to let you know we understand your disposition and want to apologize for your experience. We will email you directly to resolve these issues. Thank you for your time.

            Local BBB

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