Business ProfileforAllied First Bank, S.B.

Back in July of 2023 I filed or started the process of completing a Streamline Refinance, the loan originator I worked with was ***** *************************(NMLS #*******), during this time I was told that I needed to hold my July loan payment to Freedom Mortgage as that is what I was supposed to bring to the closing table when I was signing with my notary for the new loan. As it got closer and closer to the end of the month of July I started to get nervous as I did not want to be late on my July loan payment. ***** continued to reassure me that I would not be late on my July loan payment and to keep holding my payment as it was what I was going to use for closing on my new refinanced mortgage loan(I have text messages from him stating that I would not be late and to continue to hold my July payment) After we closed late July I thought everything was fine and that everything went through without issues, however, Freedom Mortgage is reporting that I have an outstanding late payment for July of 2023 and this is now affecting my credit history. I have tried calling Freedom Mortgage myself to see if I can resolve the matter but I continue to not receive any help. I tried contacting Allied First Bank/***** and no one would return my calls or help me. I am at a loss on what I can do to fix this, I would never have held my payment if I had known it would show as late. I never would have even refinanced my loan when the difference was only a 1% interest difference to my old loan. I have no way of fixing this issue on my credit and its all thanks to Allied First Bank and ***** who assured me there were no issues with me holding my July payment for that long.