This Business Is Not BBB Accredited

Stateway Auto Transportation

Stateway Auto Transportation

(224) 223-8303

Stateway Auto Transportation

24 years in business
1824 Johns Dr
Glenview, IL 60025-1657
Fax Numbers
  • (847) 510-0415
Additional Email Addresses
  • management@statewayauto.com
  • info@statewayauto.com
BBB File Opened: 07/08/2009
Business Started: 07/01/1992
Business Started Locally: 07/01/1992
Business Incorporated: 07/06/2015 in IL
Type of Entity
Limited Liability Company
Business Management
  • Ms. Jessica Field, Owner
Business Category
  • Auto Transporters & Drive-Away Companies
  • NAICS: Specialized Freight (except Used Goods) Trucking, Local
  • Recreational Vehicles - Transportation
  • Transportation Services
  • Transportation Consultants
  • Logistics
  • Travel & Moving Services

Alternate Business Names
  • Stateway Transportation Group, LLC
Refund & Exchange Policy: 

TERMS OF SERVICE

Stateway Transportation Group LLC. firmly believes that it is in the best interest of the customer to know and read all the «fine print» before making a decision about shipping their vehicle. The following is an exact copy of our contract’s entire Terms and Conditions.
*Please be advised that our Terms and Conditions are based on the Industry Standards and Regulations.
Customer and Stateway Transportation Group LLC Agree To The Following:
Customer acknowledges and agrees that Stateway Transportation Group LLC is hereby authorized to arrange the shipment of the vehicle(s) stated in this agreement from the area of origin specified to the area of destination specified.
Customer agrees to inform Stateway Transportation Group LLC. prior to transport and pre-approve any/all over-sized (dual or oversize wheels, extra-large, racks, lifted, limo, etc.) and/or inoperable (unable to be driven on its own) vehicle(s). If Customer fails to do so an over-sized and/or inoperable vehicle fee of $300 will be imposed and must be paid in full prior to delivery of vehicle(s).
Customer shall prepare the vehicle for shipment by removing all non-permanent outside mounted luggage and other racks prior to shipment, and securing all loose parts and fragile or protruding accessories. Customer releases any claims for damages unable to detect due to poor weather conditions, poor lighting conditions or vehicle’s dirty condition, and damage caused by Customer’s failure to fulfill these obligations. No vehicle(s) shall contain more than ¼ tank of fuel during transport.
Customer acknowledges that Stateway Transportation Group LLC. does not authorize personal belongings in the vehicle(s) and that items are not covered by carrier insurance and agrees that choosing to do so is completely at personal risk. Customer agrees to remove all personal or household items from vehicle(s) prior to shipment. Luggage and personal property must be confined to trunk, not exceeding 100 pounds. Neither Stateway Transportation Group LLC. nor the carrier are responsible for personal items left in vehicle, nor for damage caused to vehicle from excessive or improper loading of personal items. The following items are not allowed to be inside the vehicle(s) during shipment: electronic equipment, valuables, plants, live pets,  flammables, ammunition, explosives, firearms,alcohol, drugs or contraband.
Customer acknowledges that the transport truck is subject to inspection by the DOT and the Authorities of the law at every state line and can be fined up to $10,000 if found to be carrying household goods, or any and all illegal substances. The car is subject to being impounded,  in such event, Customer hereby releases Stateway Transportation Group LLC. from any and all responsibilities and acknowledges that all fines, fees and expenses will be passed to the owner of the car. Customer agrees that there will be no car rentals arising from a delay in the delivery, pickup and/or damage of vehicle(s) and Stateway Transportation Group LLC. shall not be liable for car rentals at any time whatsoever.
Stateway Transportation Group LLC. agrees to provide a carrier to transport the vehicle(s) as promptly as possible. Customer agrees to release Stateway Transportation Group LLC. of any or all responsibility due to poor weather conditions, road conditions and any Acts of God. All delivery dates and times are only estimates. Stateway Transportation Group LLC. cannot guarantee pick-up or delivery of vehicle(s) on a specified date or time.
Customer authorizes Stateway Transportation Group LLC., its subcontractors, agents and employees to jointly or separately operate and transport the vehicle(s) in any manner necessary between its pick up location and the destination to fulfill the obligations under this Agreement.
The assigned carrier, solely, is responsible for the condition and/or damage of your vehicle while it is in his possession. In such event, the carrier solely shall be responsible for all obligations to Customer. Stateway Transportation Group LLC. will share the carrier insurance policy information upon request but is not the entity responsible for any damages. Customer shall file all claims with the carrier identified on the Bill of Lading and hereby releases Stateway Transportation Group LLC. from any and all claims arising out of or related to any actions or inactions of the carrier. All claims must be noted and signed for at time of delivery, and submitted in writing to the assigned carrier within the terms of that carrier’s Bill of Lading.
Customer has the option to cancel at any time prior to 72 hours of scheduled pick-up, and deposit will be refunded in full. In the event the Customer chooses to cancel after a carrier has been assigned, scheduled and dispatched to the vehicle(s) pick-up location, a $100 cancellation fee, along with the customer deposit, will be imposed and collected by Stateway Transportation Group LLC.
Stateway Transportation Group LLC. reserves the right to refuse the transport of any vehicle(s), in such event Customer will be fully refunded the original deposit.
This supersedes all prior written or oral representation of Stateway Auto and constitutes the entire agreement between shipper and Stateway Auto and may not be changed except in writing signed by an officer of Stateway Auto.

B

Overview

Let's socialize:

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Stateway Auto Transportation include:

  • 75 complaint(s) filed against business

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Stateway Auto Transportation

THIS BUSINESS IS NOT BBB ACCREDITED

Stateway Auto Transportation

Customer Review Rating:

86%
12%

Composite Score: