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Find a Location

Montway Auto Transport has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Montway Auto Transport

      425 N Martingale Road Schaumburg, IL 60173

      BBB Accredited Business
    • Montway Auto Transport

      4740 N Cumberland Ave Ste 393 Chicago, IL 60656-4239

      BBB Accredited Business

    Business ProfileforMontway Auto Transport

    Auto Transportation
    Multi Location Business
    BBB accredited business

    Additional business information

    Additional Info:
    Montway Auto Transport has requested that before filing a BBB complaint, consumers contact Richard K. at [email protected] or 224-300-5391

    Please understand that you can file a complaint with the BBB now or at any time during this process. It is our hope that Montway Auto Transport will resolve this situation for you in an expedient manner.
    See all additional business information

    At-a-glance

    Customer Reviews

    4.59/5stars

    Average of 2,232 Customer Reviews

    Customer Complaints

    219 complaints closed in last 3 years

    78 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/1/2007

    Years in Business: 17

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Montway Auto Transport is the number one rated U.S. auto transporter, annually shipping nearly 200,000 vehicles between all 50 states. We strive to deliver a 5-star vehicle-shipping experience with peace-of-mind transport. 

    In 2022, Montway earned a Gold Stevie® Award for Transportation Company of the Year in the 20th annual American Business Awards. Montway also earned a spot on the Inc. 5000 list of America's Fastest-Growing Private Companies and won a Best in Biz Award for Customer Service Department of the Year in 2021. Montway leverages innovative logistics solutions and personalized customer service to provide fast and reliable auto transport services.

    Products & Services

    Serving the residential market, Montway can arrange door-to-door car shipping with open or enclosed trailers, as well as expedited services. Montway’s business solutions sector focuses on the automotive logistics needs of enterprises in sales, manufacturing and finance. B2B offerings include single and multi-vehicle moves, home delivery with lead generation, managed services and auto transport portal technology

    Business Details

    This is a multi-location business.

    Find a Location

    Montway Auto Transport has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Montway Auto Transport

        425 N Martingale Road Schaumburg, IL 60173

        BBB Accredited Business
      • Montway Auto Transport

        4740 N Cumberland Ave Ste 393 Chicago, IL 60656-4239

        BBB Accredited Business
      Location of This Business
      425 N Martingale Road, Schaumburg, IL 60173
      BBB File Opened:
      8/29/2007
      Years in Business:
      17
      Business Started:
      6/1/2006
      Business Started Locally:
      6/1/2006
      Business Incorporated:
      6/8/2007
      Accredited Since:
      9/1/2007
      Type of Entity:
      Corporation
      Alternate Business Name
      • Montway LLC.
      Hours of Operation

      Primary

      M:
      6:00 AM - 10:00 PM
      T:
      6:00 AM - 10:00 PM
      W:
      6:00 AM - 10:00 PM
      Th:
      6:00 AM - 10:00 PM
      F:
      6:00 AM - 10:00 PM
      Sa:
      7:00 AM - 9:00 PM
      Su:
      7:00 AM - 9:00 PM
      Business Management
      • Mr. Richard K, Customer Experience Manager
      Contact Information

      Principal

      • Mr. Richard K, Customer Experience Manager
      Additional Contact Information

      Fax Numbers

      • (224) 220-5128
        Primary Fax

      Phone Numbers

      Customer Complaints

      219 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/05/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      We had a horrible experience with them just a couple weeks ago. People don't realize Montway is a broker, not the company that actually transports the car. They put the job on a load board and take a huge cut of the cost. We ended up canceling after two drivers accepted the job and then declined later. (Car was not drivable and Montway knew that as it was written on the quote.) They refused to refund all the money (even though we shouldn't have even been charged yet.) They didn't follow their own policy regarding a refund. And they didn't respond to my email or my son's when we questioned them about the refund. My son is currently disputing the charge with his bank.
      Read More

      Customer Reviews

      2,232 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      steven e

      5 stars

      04/13/2024

      i have used another auto transporter in the past and waited a month for a car from ******* to ************....Montway transported my vehicle from **** to ************ in about a week and a half ...the first driver cancelled i don't blame Montway for that. There sales people should be a little more accurate on the amount of the deposit that they take, that would be my only complaint....I will defiantly use them again..

      Montway Auto Transport Response

      04/16/2024

      Thank you so much for your 5-star review! We look forward to helping with your transport needs in the future!

      Local BBB

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