Business ProfileforEagle Auto Transport

On November 24th I took two of my vehicles to car to The Eagle Auto Transport location ******************************************************* to be transported to *********. Vehicle#1 a jaguar SUV Vehicle #2 a jaguar sedan and I explained to the manager that the jaguar XF sedan will need to be jumpstarted to be moved due to the battery having low cells. I explained the jump process and that to jump the car from the trunk because the battery is in the trunk of the car. On November 26th the manager from called me stating he could not start the car. So he called me on face time. during the face time call I saw that he was using my jaguar SUV to jump start my jaguar car. i didn't understand why a auto tow and transport needed to use my SUV to jump start my car. He did not ask me for my permission to use my car to start the other car this was done without my consent. He did not use a tow truck or a professional battery jumpstart on my car and im paying over 2 grand for service. Not ***** if discrimination or just bad practice and service. During the face time video call I noticed he had the jumper cables connected at the front hood of the car after I explained to him that the battery of a jaguar is in the trunk. He stated he has never heard of this. He hung up the phone saying he could not get it started. I explained it will get a flight from ********* to ******* to ensure my vehicles are not damaged and properly transported. He said the driver is going to come back tomorrow because he had to take another car. I said ok. On November 28th the Eagle Auto Transport manager called and said it was very difficult but both trucks are on the truck and will be delivered it said ok. When they car was delivered we could not turn them car off because the start button was broken. We asked the driver he said go call them ma ***** so I zelled him they money to play for the transport. Called they manager and he told me the starter was broken and if told him its was not.