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          Find a Location

          Auto Accessories Garage, LLC has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforAuto Accessories Garage, LLC

            New Auto Parts
            Multi Location Business

            Current Alerts For This Business

            Pattern of Complaint:

            BBB files indicate that this business has a pattern of complaints concerning: 

            • Consumers allege receiving random part orders instead of the custom parts they have ordered from the business website.
            • Consumers allege the business is charging for restocking and shipping costs to return items they have not ordered.
            • Consumers allege ordering from the website but not receiving any updated information on the shipping and have not received the item.

            On 10/31/2023, BBB submitted a written request to the company encouraging them to address the pattern of complaints. We are awaiting the business’ response. 

            Additional business information

            Advertising Review:
            BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
             

            On 10/31/2023, BBB contacted the business regarding their advertised products on their website. The business advertised that the product sold are "Made in the USA", that the business is able to offer custom fit orders and they have a "Limited Lifetime Warranty" which all have to be substantiated as required by the BBB Code of Advertising

            The business advertised the following product on their website:

            https://www.autoaccessoriesgarage.com/Bed-Rails-Bed-Caps/Dee-Zee-Truck-Bed-Caps

            Specifically measured and manufactured for a perfect fit on your truck

            Made in the USA

            Backed by a Limited Lifetime Warranty

            https://www.autoaccessoriesgarage.com/Floor-Mats-Liners/WeatherTech-DigitalFit-Floor-Liners

            Designed for your specific vehicle for perfect fit and protection

             

            The BBB Code of Advertising States:

            1. Basic Principles of the Code

            1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.

            1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.

            1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.

            1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.

             

            20. Warranties or Guarantees

            20.1 When using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request.

            20.2 Advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request.

            20.3 When “satisfaction guarantee” or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed.

            20.4 When advertising “lifetime” warranties or guarantees or similar representations, the advertisement must clearly and conspicuously disclose its intended meaning of the term “lifetime.”

            20.5 Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee.

             

            37. “Made in USA” Claims

            37.1 “Made in USA” and similar terms used to describe the origin of a product must be truthful and substantiated.

            37.2 An advertiser must not express or imply that a product or product line is exclusively “Made in USA” unless all or virtually all of the product is made in the U.S. All significant parts and processing that go into the product must be of U.S. origin. That is, the product should contain no — or negligible — foreign content.

            37.3 Advertisers can refer to products that are manufactured with foreign components as “Assembled in USA,” if the product's principal assembly and last substantial transformation was completed in the U.S.

            37.4 Qualified “Made in USA” claims, for example, “60% U.S. content,” “Made in U.S. of U.S. and imported parts,” are appropriate for products that are manufactured or have been substantially assembled domestically. However, advertisers must avoid making these claims if a significant amount of assembly or material of the product was not completed in the U.S. Qualified “Made in USA” claims, like unqualified claims, must be truthful and substantiated.

            As of 11/21/2023, business has not responded to BBB emails or substantiated claims.

             

            See all additional business information

            At-a-glance

            Customer Reviews

            1.51/5stars

            Average of 47 Customer Reviews

            Customer Complaints

            31 complaints closed in last 3 years

            10 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            This is a multi-location business.

            Find a Location

            Auto Accessories Garage, LLC has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              12/7/2007
              Years in Business:
              18
              Business Started:
              9/1/2005
              Business Started Locally:
              9/1/2005
              Business Incorporated:
              7/17/2017
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • AutoAccessoriesGarage.com
              Business Management
              • Mr. Steve Therriault, CEO
              • Mr. Rick Bentson, Complaint Manager
              • Mr. Kyle Therriault, CEO/Owner
              Contact Information

              Principal

              • Mr. Steve Therriault, CEO

              Customer Contact

              • Mr. Kyle Therriault, CEO/Owner
              Additional Contact Information

              Fax Numbers

              • (815) 277-5441
                Other Fax

              Customer Complaints

              31 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/07/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Unanswered
              I placed an order for 2019 Ram 1500 Classic seat covers. Order was placed correctly but what instead I received two incomplete front seat sets. Now they're giving me the run around while I wait for the **** Per their return policy, I'm *********** a full refund because the error was on their end. Interestingly enough, they also ended up sending me someone else's return email thread and now they're running around confusing themselves.

              Customer Reviews

              47 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Ernst R

              12/14/2023

              Totally unreliable business. Ordered my Truck bed cover, arrived damaged, and have been waiting since Nov 26th till now to receive a refund and shipping return instructions. They state "No-Hassle Returns" when in fact it's all a hassle. They keep making excuses that they are waiting on the manufacturer to resolve, but I bought from them not their manufacturer.Contacted my CC Company to dispute charge, and the ********************* and Veterans Groups so they can post not to do business with this unreliable outfit.

              Auto Accessories Garage, LLC Response

              12/15/2023

              we understand your frustration over the delay in getting replacement rails for your truck tonneau cover. As you can imagine the manufacturer is very busy during the holiday season and unfortunately, it has an affect on their ability to ship replacement parts quickly.Your replacement rails are scheduled to ship this coming Monday on Dec. 18, 2023. You have since asked to return the entire cover and if you choose to do so you certainly may. Our ************ is currently processing your return request.

              Local BBB

              BBB of Chicago & Northern Illinois

              BBB Reports On

              BBB reports on known marketplace practices.

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