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          Cars Commerce has 1 locations, listed below.

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            Business ProfileforCars Commerce

            Auto Listing Service
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.93/5stars

            Average of 14 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/1/2012

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            6/19/2001
            Years in Business:
            25
            Business Started:
            12/31/1998
            Business Started Locally:
            12/31/1998
            Business Incorporated:
            10/3/2001
            Accredited Since:
            2/1/2012
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • DealerRater.com, LLC
            • Dealer Inspire
            • Cars.com, LLC
            • PickUpTrucks.com
            • NewCars.com
            • Auto.com
            Related Businesses
            • Cars.com

              Dealer Inspire

              FUEL

              DealerRater.com

              CreditIQ

              Accu-Trade

              Auto.com

              PickupTrucks.com

              NewCars.com

            Business Management
            • Mr. Alex Vetter, President, CEO
            Contact Information

            Principal

            • Mr. Alex Vetter, President, CEO

            Customer Contact

            • Mr. Alex Vetter, President, CEO
            Additional Contact Information

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/13/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            i have used car dealer in ********** / CA I WORK WITH CARS.COM FOR MORE THEN 10 YEARS AND NEVER HAVE ANY ISSUE. FROM 4 MONTHS AGO HALF OF MY INVENTORY WAS NOT INLINE OR ONLINE WITH OUT PICTURES I CONTACT MY REP ***** AND REQUEST FOR ADJUSTMENT ON MY **** . SHE WAS LIKE NO I CANNOT ADJUST THE ***** THEN MY **** FROM $900.00 JUMP TO $1350.00 I CALL AGAIN AND SHE SAID IF YOU SIGN THE NEW CONTRACT WE BRING IT DOWN TO $1000.00 WE AGREE ON THAT. AND WE ADJUST THE **** ON NEXT MONTH. SHE NEVER SEND ME ANY NEW CONTRACT AND I CALL HER AGAIN SHE SAID SHE WILL DO IT AND SHE WILL HAVE APPROVAL FROM HER MANAGER. I WAS LIKE YOU SAID YOU HAVE APPROVAL THAT WAY WE AGREE SHE SAID NO AND SHE WILL CALL ME BACK. AGAIN SHE DIDNT AND WHEN I CALLED HER SHE WAS LIKE I SEND NEW CONTRACT BUT I CANT ADJUST THE PREVIOUS MONTHS. I WAS LIKE NO THIS IS NOT ACCEPTED AND I NEED TO TALK TO YOUR MANAGER. ITS NOT MY FAULT YOU DIDN'T YOUR JOB AND PLAY AROUND. SHE SAID OK I ASK MY MANAGER TO CALL ME . THEY NEVER DIDI UNTIL LAST WEEK SOME ONE CALLED AND HE SAID HE IS HER MANAGER ALSO MY NEW ACCOUNT MANAGER. I TOLD HIM ALL STORY AND I HAVE HER PHONE RECORD . HE SAID SORRY, SHE IS PROMOTED AND SHE NEVER TOLD ME TO CALL YOU. ANY WAY I CANT GIVE YOU ANY ADJUSTMENT ON YOUR INVENTORY NOT SHOWS ONLINE AND ALSO I DON'T KNOW HOW SHE GIVE YOU DISCOUNT . BUT IF YOU SIGN THE NEW CONTRACT I CAN AGREE ON $1000.00 BUT I CAN NOT ADJUST PREVIOUS MONTHS. I DIDNT AGREE. I DONT LET ANYONE TAKE ADVANTAGE OR PLAY GAME WITH ME. I DONT PLAY GAME AND NOT LET THEM TO PLAY. I FORWARD ALL RECORD TO MY CREDIT CARD COMPANY AND THEY HOLD ALL ****S FROM THE **** WE HAVE ISSUE AND THEY CHARGE ME EXTERA WITH OUT MY SIGNATURE AND APPROVED ON NEW PRICE. I DONT LIKE TO DEAL WITH LIARS AND NON- HONEST COMPANY .
            Read More

            Customer Reviews

            14 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Dan H

            06/30/2023

            Cars.com posts prices and "alleged great deals" that are highly misleading and compounds the problem by not requiring, the extra "dealer processing fees" and additional fees, tacked on by the dealer, with this one by ******************* of *********, ******** particularly noteworthy. Used 2007 ******* Town ********************* ****** mi.$8,500 $139/mo*trid="kjYTZU771rZziouKjcd4AA" trc Great Deal | $1,041 under Hot Car this car is popular and expected to sell soon.We compared this car with similar 2007 ******* Town Cars based on price, mileage, features, condition, and several other factors.Avg. market price $9,541 It's posted by cars.com as a great deal under some $1,000 but.... add the "dealer processing fees" ($899 and find out about it late in the 'game) and other fees no5 divulged by ******************* on cars.com or by cars.com and the actual price is $10,000. Add an independent mechanics' repairs of faulty air suspension ($650 estimate), $150 to replace black break fluid, 2 bald tires, and the real price is $11,000+Note that the sales manager was honest that these fees are "100% profit," to quote him precisely. After having reviewed the ad posted on cars.com his justification for not including the fees is that it's not required.... right... so publishing false advertising is fine by both ******************* of ********* and cars.com... good thing for all customers to know, not to forget the US and ******** governments.here's a copy of ***** Cadillac's ad on cars.com (does anyone see anything about fees)Sellers notes about this car 2007 Light Ice Blue Clearcoat Metallic ******* Town ********************* CARFAX One-Owner. Odometer is ***** miles below market average!WELCOME TO THE LARGEST CADILLAC DEALERSHIP IN THE ****** *****************************, ** Operating in Northern ** since **** Recognized as a Cadillac Master Dealer for Over 30 Years - Nobody Gives You *****. Right.... ***** gets more

            Cars Commerce Response

            07/14/2023

            Dear ********, We have reviewed your customer review on the ******************** site, thank you for bringing this matter to our attention. We regret you had anything less than a positive experience with us. Cars.com operates its site as an online advertising and research service for car buyers, sellers, and enthusiasts. Cars.com does not sell vehicles directly and is never a party to any transaction between buyers and sellers. Dealerships who list their vehicles on Cars.com are responsible for providing truthful and accurate information. We will address this issue with the dealership to ensure that it is presenting accurate listings, pricing, and availability. Dealerships who repeatedly violate our guidelines are subject to removal from Cars.com.

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