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          Silver Auto Sales has 1 locations, listed below.

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            Business ProfileforSilver Auto Sales

            Used Car Dealers

            At-a-glance

            Customer Reviews

            2/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            BBB File Opened:
            11/17/2007
            Years in Business:
            34
            Business Started:
            1/29/1990
            Business Started Locally:
            1/29/1990
            Business Incorporated:
            1/29/1990
            Type of Entity:
            Corporation
            Business Management
            • Mr. Joe Boender, General Manager & VP
            • Mr. Steve Boender, President
            Contact Information

            Principal

            • Mr. Joe Boender, General Manager & VP
            • Mr. Steve Boender, President

            Customer Contact

            • Mr. Joe Boender, General Manager & VP
            Additional Contact Information

            Fax Numbers

            • (815) 806-1391
              Primary Fax

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/16/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            I purchased a 2015 ******* on 1/7/2023. The car had a check engine light on that was supposedly addressed by the dealer. Less than a week after picking the car up it started blowing white smoke and losing all power. I brought it in and was told there was an oil sensor that needed to be addressed. They had the car for 4 days for that fix. I had sent a notification of the issue 14 days from buying it to ensure I was compliant with lemon law guidelines. Less than a week after picking it back up, the same issue happened again but worse. I brought it back and was told they needed to ship it to ******* to get it looked at. I called and told them I didnt want the car anymore. They said to give ******* a chance to look at the car. 4 days went by and I heard nothing. I called and was told that I would receive an update within 48 hours of what was going on with the car. I texted at 72 hours out and received a reply the next day. Instead of settling for a text reply I called back and told them I do not want the car and I expected them to take care of the repay of the loan. The representative there then told me that it was smoking and losing power from 2 separate issues, which is ridiculous. I still have no idea what they plan to do to handle this issue. I understand now how the pricing is so competitive, the vehicle are sub par. I had purchased 2 previous vehicle from them, both of which have had thousands of dollars pumped into them already for repairs. I had a house fire and lost means of transportation and bought these vehicles as replacements. I know there isnt an opportunity to exchange the van I bought (blown transmission already and a clicking engine and warning light, only had since June) but the ******* is not acceptable.

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Joshua K

            01/25/2024

            I Purchased two vehicles and the both broke down less than one month and costed me to miss out on work a lot due to their false advertisement!

            Local BBB

            BBB of Chicago & Northern Illinois

            BBB Reports On

            BBB reports on known marketplace practices.

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