Business ProfileforMike Haggerty Buick GMC, Inc.

I brought my car in for service on Friday, 2/16/24 because my car would not start. Therefore, I had the vehicle towed there. The salesperson that I spoke to was ***. He told me that I would have to pay a $179.99 diagnostic fee to determine what is wrong with my vehicle. I was under the impression that the fee would cover all of diagnosis my vehicle. However, I received a call from *** stating that as the car was being repaired, a sensor came on stating that there was an error with the passenger side window. I said ok, then please check to see what's wrong with my window. He told me that I would have to pay another $179.99 for an additional diagnostic test. I told him that that does not appear right. He said you told me to get the car running. I said I also want my car running correctly and you never mentioned that there were different diagnostic fees for everything that is found. The diagnostic fee is to determine everything that is wrong with the vehicle, tell how much for the pairs, and I can decide if I will repair at this time. I then spoke to the service manager ****. He stated that the additional diagnostic test occurred because once the vehicle was started, then another problem arose. I told him that *** never mentioned that if an unforeseen problem occurs, that another diagnostic fee would be charged to me. I just think that this dealership's service department definitely tried taking advantage of me a woman consumer. And I did not appreciate it. I picked up my vehicle this morning. As I spoke to the cashier, I asked to be removed from their mailing list with any correspondence, including the coupons. I will never bring my vehicle back to **** Haggerty for service. The only good thing that came out of this visit was that *** allowed me to use the 10% off coupon. Therefore, my bill dropped from $553 to $501.89.