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          Kelly Car Buyer, Inc. has 1 locations, listed below.

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            Business ProfileforKelly Car Buyer, Inc.

            Auto Services
            BBB accredited business

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/1/2014

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Kelly Car Buyer is an auto salvage company which buys used cars in any condition from residential customers. This company serves the greater Chicagoland area, including Naperville, Aurora, Orland Park, Oak Lawn, Wheaton, Carol Stream, Oak Park, Schaumburg, Arlington Heights, Cicero, Des Plaines, Homewood, Chicago Heights, Carpentersville, Barrington, Blue Island, Harvey, Glenview, Northbrook, Elgin, Westchester, Lombard, Downers Grove, Bloomingdale, Roselle, Inverness, Lincolnwood, Burbank, Countryside, Hazel Crest, Lake Zurich, Vernon Hills, Winnetka, and Glenview. Services available from this company include car tow-away, used car purchase, and junk car recycling.

            Business Details

            BBB File Opened:
            11/18/2009
            Years in Business:
            14
            Business Started:
            7/17/2009
            Business Started Locally:
            7/17/2009
            Business Incorporated:
            7/17/2009
            Accredited Since:
            3/1/2014
            Licensing Information:
            • Illinois Used Car Dealer License

               

            Type of Entity:
            Corporation
            Alternate Business Name
            • KellyCarBuyer.com
            Related Businesses
            Business Management
            • Ms. Susan Costigan, Co-Owner
            Contact Information

            Principal

            • Ms. Susan Costigan, Co-Owner

            Customer Contact

            • Ms. Susan Costigan, Co-Owner
            Additional Contact Information

            Fax Numbers

            • (866) 261-1454
              Primary Fax

            Phone Numbers

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/13/2021

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Resolved
            Have been dealing with this company for 6 months trying to get documents that they are required to provide us(We even emailed an exact copy of the docs. and they just needed to sign and send back). Michelle and Jim seem to be the only people working there (from home). After Michelle stopped answering emails we had no choice but to call in and Jim Who claims he is the owner of the company started screaming into the phone at us because we asked him to pass a message to Michelle. Upon calling back he began screaming again that he is the owner and if we scoffed at him screaming he wouldn't get anything done for us. Very unprofessional and Rude. Every call and email has been documented going back 6 months.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Sharonda C

            04/24/2023

            Extremely fast, courteous service! Excellent follow up! The service I received from the 1st phone call to the same day pick up was stupendous. I don't generally do reviews, but I was highly impressed with this **************** associates.

            Local BBB

            BBB of Chicago & Northern Illinois

            BBB Reports On

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