This Business Is Not BBB Accredited

CarMax, Inc.

CarMax, Inc.

(804) 346-2277

CarMax, Inc.

24 years in business
2000 W Frontage Rd
Glencoe, IL 60022-2200
Fax Numbers
  • (804) 747-9185
  • (804) 217-6819
Additional Phone Numbers
  • (847) 839-8000
  • (847) 242-0045
  • (804) 747-9185
BBB File Opened: 05/20/1998
Business Started: 01/01/1993
Business Started Locally: 01/01/1993
Type of Entity
Business Management
  • Mr. Thomas J. Folliard, President/CEO
  • Mr. Brian Nagel, Branch Mgr.
  • Mr. Sean Ruiz, Manager
  • Ms. Michelle Stone, Paralegal
  • Ms. Lisa K. Van Riper, Dir. of Public Relations
Business Category
  • Auto Dealers - Used Cars
  • NAICS: Used Car Dealers
  • Auto & Truck Brokers
  • Auto Dealers - New Cars

Products & Services
This company offers used vehicles and new vehicles in some states. This company offers used vehicles and new vehicles in some states.
Alternate Business Names
  • CarMax Superstore-Glencoe


Government Action

Federal Trade Commission vs CarMax, Inc.

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency.  If the matter is being appealed, it will be noted below.

On March 22, 2017, the business entered into a Consent Agreement with the Federal Trade Commission.  The Agreement settles allegations that the business failed to inform consumers that some of the vehicles sold ... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
Complaints against this business are handled by another BBB.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

CarMax, Inc.