Business ProfileforWoodfield Lexus

Woodfield Lexus (WL) failed to diagnose my car and recommended an expensive and unnecessary repair for $2,546 and would not have solved the problem. I had my car accurately diagnosed by another mechanic and repaired for $737. The ** on my 2012 Lexus Rx350 was not blowing cold. Sometimes it did, sometimes it didn't. On 5/9/23, an independent mechanic was able to override an ** sensor to get it to blow cold and the problem was a bad sensor or possibly needed a software update. That mechanic had first confirmed the problem was not the Freon and there was pressure in the coolant lines (so not a leak). On 5/11/23, I went to WL and told them what the other mechanic said, "** won't work. There is coolant and appears to either need a software/firmware update or sensor issue"WL said the Freon was empty. While the car was hooked up to the gauges, I asked WL twice to show me the gauge that Freon was empty, they did not let me. WL also said when they "added a little freon, its worked". Later ** said the compressor was bad and would be $2,547 to replace. I had the car repaired at another mechanic who ONLY replaced the sensor, not the compressor. 1. WL refused to show me the Freon was empty, when I saw 2 days earlier it was not. 2. The mechanic was not honest when he said, "when I added a little Freon, it worked". If the compressor was bad, even with *****, it would not blow cold.3. Woodfield said they would not charge me for **. Invoice shows $80 charged as **.4. THEY RECOMMENDED REPL**ING THE COMPRESSOR. THE *** HAS SINCE BEEN FIXED AND THE COMPRESSOR WAS NOT REPL**ED.5. When I asked for a full refund of the $224.30 diagnosis fee, WL said, We are able to refund you $100.00 to conclude this concern. We would have wanted the opportunity to recheck our diagnosis in order to refund the entire. You had the work performed elsewhere."