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          Find a Location

          Napleton's Palatine Subaru has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileNapleton's Palatine Subaru

            New Car Dealers
            Multi Location Business
            BBB accredited business

            Additional business information

            Advertising Review:
            On 5/21/2021, the BBB serving Chicago and Northern IL challenged the business’ advertising. As of 6/7/2021, business has resolved the issues.
            See all additional business information

            Contact Information

            1911 N Rand Rd

            Palatine, IL 60074-1193

            Visit Website
            (847) 255-5700

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            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            15 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 6/14/2019

            Years in Business: 70

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Car Dealership

            Business Details

            This is a multi-location business.

            Find a Location

            Napleton's Palatine Subaru has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              1911 N Rand Rd, Palatine, IL 60074-1193
              BBB File Opened:
              7/1/1960
              Years in Business:
              70
              Business Started:
              1/29/1954
              Business Started Locally:
              4/19/1954
              Date of New Ownership:
              5/1/2017
              Business Incorporated:
              1/29/1954
              Accredited Since:
              6/14/2019
              Type of Entity:
              Corporation
              Alternate Business Name
              • Snap Car Wash
              • Roto Subaru Inc
              • Napleton's Arlington Heights Mazda
              • Napleton's Arlington Heights Subura
              • Roto Sales Inc.
              • Roto Subaru, Mazda Inc.
              Business Management
              • Mr. Danny Napleton, General Manager
              • Mr. Stephen Napleton, Owner
              Contact Information

              Principal

              • Mr. Danny Napleton, General Manager
              • Mr. Stephen Napleton, Owner

              Customer Contact

              • Mr. Danny Napleton, General Manager
              Additional Contact Information

              Fax Numbers

              • (847) 577-9729
                Primary Fax
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              15 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/15/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              On 8-26-2023 I bought a 2023 Subaru Forester from Napelton Subaru of Palatine and was told 3 times at least that my brother would get a $100.00 referral fee for having referred me to this dealer. He had bought a Subaru from them 2 years previously. As of 2-14-2024 he still has not received a check. I have called my salesman at least 3 times to resolve the matter but no results. The last time I called my salesman, in November, I was basically told don't call us, we will call you when we hear something. I have not heard from them since. In early December of 2023 I messaged both my Salesman (*********************) and the General Manager (*******************) about the matter and have not heard anything from them. I used their own Web site to send the message. I just want them to live up to their commitment and send my brother his $100.00 referral check..
              Read More
              Read 14 More Complaints

              Customer Reviews

              4 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              La. B

              09/23/2023

              I would never ever buy a car from this dealership again. They lie, you have to constantly call them to make sure they are doing their jobs. The car buying process was ridiculous and took months. They break promises, state they will call to follow up on things and do not. I have been waiting on a title to be sent to the appropriate party and plates for months. I had a general **** manager set a meeting to call to check on where a title is for a morning I had to rearrange my schedule, only for him to flake. He set up a morning meeting and did not even come to work until the afternoon. They waste your time, do not conduct themselves professionally and literally should not be in business. This has been the worst experience purchasing anything ever. I have called over 20 plus times in a 5 month span just to check in on statuses of things. An extremely poor business along with their affiliates.
              Read 3 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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