Business ProfileforPatrick Cadillac

11/15/2023 I leased a **** xt4 sport Cadillac crossover at Patrick Cadillac in Schaumburg ********. It had ***** miles on it. Patrick Cadillac told me it was a demo car when it fact it was used as a loaner car. And didn't find out till later after I started having issues with the car that a customer had an accident with the vehicle. There was $2000 worth of damage to it. The steering and suspension was repaired and the tires repaired. I asked for all the service records prior to me having the vehicle. It started the day I got the vehicle before I pulled off the lot the check engine came on. *************************** was the sales and leasing specialist took it in the garage and came back and said it sometimes happens maybe if something gets wet. The car just got washed. The next couple days the check engine light would go on for few days than off. I took the vehicle back and forth to the dealer at least 6 times. Than I had a transmission light go on. Back to the dealer I went. The light went off but they didn't do anything about it saying nothing showed up. That it just needed an update. Than I started having issues with my lift gate on my trunk. When ever I pressed the remote sometimes the trunk wouldn't lift all the way up. I brought the car in again and they said they couldn't duplicate the problem so they didn't do anything to fix it. So when I took the car home it happened again and I video taped it happening. So I was driving the car back to Patrick Cadillac when the vehicle slowed way down all of a sudden and jerked me. Im glad I didn't get into a car accident. The light said Reduced acceleration drive with care. I was very upset at that point. I got to the dealership and spoked ************************* and informed him what was happening. They tell me I need a transmission module. So I had to leave the car at the dealership. The gave me a loaner to drive. Its been since December 8, 2023 I haven't had my car. I'm going on making my fourth car payment on a car I don't have in my possession. I've spoken to ************************* service director, ************************* New cars sales manager, and ************************* to help with all the issues with this car. I've been getting the run around and still don't have my car. ****** called me on 1/8/**** saying she had part and if i wanted to schedule to bring car in. Than I told her what do you mean you guys have my car. She said oh I don't know why they sent me this? I haven't heard from anyone ever since, except from ****** from Cadillac experience. He's been trying to help me. He told me he left message to Patrick Cadillac to get update and he would get back to me. It's been an ongoing battle with this car from the day I got it. I don't feel they are telling me everything on what's wrong with this car. I feel they sold me a vehicle that had lot's of problems with it.