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          Patrick Cadillac has 1 locations, listed below.

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            Business ProfileforPatrick Cadillac

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            2/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            6 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/23/1987

            Years in Business: 47

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Patrick Cadillac is a New and Used auto dealer for Cadillac vehicles. This dealer is part of the Patrick Dealer Group and offers Financing, Service Plans, and Auto Parts and Accessories.

            Products & Services

            This group of dealerships offers Jaguar, Land Rover, BMW, Cadillac, Hyundai, Mini Cooper, Saab, Volvo, and Pre-owned vehicles.

            Business Details

            BBB File Opened:
            11/23/1987
            Years in Business:
            47
            Business Started:
            1/6/1977
            Business Started Locally:
            1/6/1977
            Business Incorporated:
            8/5/1971
            Accredited Since:
            6/23/1987
            Type of Entity:
            Corporation
            Alternate Business Name
            • Patrick Schaumburg Automobiles, Inc.
            Hours of Operation

            Primary

            M:
            9:00 AM - 9:00 PM
            T:
            9:00 AM - 9:00 PM
            W:
            9:00 AM - 9:00 PM
            Th:
            9:00 AM - 9:00 PM
            F:
            9:00 AM - 9:00 PM
            Sa:
            9:00 AM - 6:00 PM
            Su:
            Closed
            Business Management
            • Mr. Hanley Dawson IV, President
            • Ms. Kristi Keane, Operations Director
            • Ms. Annette Viti, Manager of Marketing
            Contact Information

            Principal

            • Mr. Hanley Dawson IV, President

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/31/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            11/15/2023 I leased a **** xt4 sport Cadillac crossover at Patrick Cadillac in Schaumburg ********. It had ***** miles on it. Patrick Cadillac told me it was a demo car when it fact it was used as a loaner car. And didn't find out till later after I started having issues with the car that a customer had an accident with the vehicle. There was $2000 worth of damage to it. The steering and suspension was repaired and the tires repaired. I asked for all the service records prior to me having the vehicle. It started the day I got the vehicle before I pulled off the lot the check engine came on. *************************** was the sales and leasing specialist took it in the garage and came back and said it sometimes happens maybe if something gets wet. The car just got washed. The next couple days the check engine light would go on for few days than off. I took the vehicle back and forth to the dealer at least 6 times. Than I had a transmission light go on. Back to the dealer I went. The light went off but they didn't do anything about it saying nothing showed up. That it just needed an update. Than I started having issues with my lift gate on my trunk. When ever I pressed the remote sometimes the trunk wouldn't lift all the way up. I brought the car in again and they said they couldn't duplicate the problem so they didn't do anything to fix it. So when I took the car home it happened again and I video taped it happening. So I was driving the car back to Patrick Cadillac when the vehicle slowed way down all of a sudden and jerked me. Im glad I didn't get into a car accident. The light said Reduced acceleration drive with care. I was very upset at that point. I got to the dealership and spoked ************************* and informed him what was happening. They tell me I need a transmission module. So I had to leave the car at the dealership. The gave me a loaner to drive. Its been since December 8, 2023 I haven't had my car. I'm going on making my fourth car payment on a car I don't have in my possession. I've spoken to ************************* service director, ************************* New cars sales manager, and ************************* to help with all the issues with this car. I've been getting the run around and still don't have my car. ****** called me on 1/8/**** saying she had part and if i wanted to schedule to bring car in. Than I told her what do you mean you guys have my car. She said oh I don't know why they sent me this? I haven't heard from anyone ever since, except from ****** from Cadillac experience. He's been trying to help me. He told me he left message to Patrick Cadillac to get update and he would get back to me. It's been an ongoing battle with this car from the day I got it. I don't feel they are telling me everything on what's wrong with this car. I feel they sold me a vehicle that had lot's of problems with it.
            Read More

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jennifer L

            09/26/2023

            DO NOT BUY A USED CAR FROM THIS DEALERSHIP!!! They don't care if it's safe. They don't care if it needs major repairs. They don't care if you're happy with your purchase. They sold me a non-Cadillac used car that I have now poured $10,000 into for major repairs since January. In 8 months I have had three major repairs to get fixed. The first one happened only 5 days after purchasing it while driving on the highway with my children. The second repair was a major safety issue that if it had broken while driving I could have lost immediate control of the steering. Now we're on to the third which is mostly a wear and tear issue, but after having the first two already in just 8 months time I'm done. I have reached out to Patrick Cadillac and full disclosure they did help me with the first repair by cutting a $6,000 repair in half. They also "helped' me with the second by offering me $1,000 of a $3,000 repair. I of course had to call and voice my displeasure with having a third MAJOR repair and have been ghosted by P Cadillac. (No surprise) They had no business selling this car and putting it in the hands of a single mother with two young children. They are unethical and heartless and they are lucky the only thing that was hurt was my wallet!! They need to do better before someone dies!!

            Local BBB

            BBB of Chicago & Northern Illinois

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