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          Liberty Auto City, Inc. has 1 locations, listed below.

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            Business ProfileforLiberty Auto City, Inc.

            New Car Dealers
            BBB accredited business

            Additional business information

            Additional Info:
            On July 26, 2011, Joe Massarelli purchased the 50% stock interest of his former partner, and he is now the sole shareholder of Liberty and the President of the corporation.
            See all additional business information

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            9 complaints closed in last 3 years

            4 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/1/2012

            Years in Business: 59

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Liberty Auto City, Inc. is an auto dealership which specializes in new and used automobiles from a variety of manufacturers, both foreign and domestic. The company sells new vehicles from Jeep, Chrysler, Dodge, Ram, and Subaru. Used vehicles are available from Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, GMC, Honda, Hyundai, Jeep, Lexus, Mazda, Mercedes, Mini, Nissan, Pontiac, Subaru, Toyota, and Volkswagen, and range from 1996 to the most recent model year. Both manual and automatic transmission are available, and fuel types include gas, diesel, and hybrid.

            Products & Services

            Family owned and operated in Libertyville since 1965, we take pride in our A+ rating with the BBB. We treat our customers like they're family, with customer service being our first priority. Come in today and see how easy it is to do business at Liberty!

            Business Details

            BBB File Opened:
            3/1/1970
            Years in Business:
            59
            Business Started:
            4/2/1965
            Business Started Locally:
            4/2/1965
            Business Incorporated:
            4/2/1965
            Accredited Since:
            2/1/2012
            Type of Entity:
            Corporation
            Number of Employees:
            85
            Alternate Business Name
            • Liberty Chrysler Dodge Jeep Ram
            • Liberty Auto Subaru
            • Liberty Auto City
            Hours of Operation

            Primary

            M:
            9:00 AM - 9:00 PM
            T:
            9:00 AM - 9:00 PM
            W:
            9:00 AM - 9:00 PM
            Th:
            9:00 AM - 9:00 PM
            F:
            9:00 AM - 9:00 PM
            Sa:
            9:00 AM - 6:00 PM
            Su:
            Closed
            Business Management
            • Mr. Joe Massarelli, President
            • Mrs. Agata Klos, Customer Relations Manager
            • Tony Anzelmo, General Manager
            Contact Information

            Principal

            • Mr. Joe Massarelli, President

            Customer Contact

            • Mrs. Agata Klos, Customer Relations Manager
            Additional Contact Information

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            9 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/06/2024

            Complaint Type:
            Advertising/Sales Issues
            Status:
            Answered
            When purchasing a vehicle I was directed by the salesman to look at the company website for the features on the vehicle. In doing so I went over the features and I made my decision to move forward. I did view the vehicle twice in the evening both times the sales rep said he was gonna pull it inside but that did not happen. The evening I brought the vehicle home I went to put my hitch cover on and realized there was no hitch or tow package both advertised as features on the vehicle through the Libertyautocity.com website. Immediately I reached out to the sales rep sending him 2 screenshots of the vehicle Including Vin number and its features listed on their webpage. He asked me if I would like them to do about it? And if I would like to return the vehicle if they were not gonna furnish a tow package and hitch as advertised. My reply was yes I would return it, He knew I had gone over the features using their website because I had discovered there was no auto start listed but was willing to move forward with the purchase after giving it some thought. However, I would not have purchased a vehicle for the price I paid without both Auto start and tow package. I was instructed by the sales rep not to bring the car back until Monday that he needed to talk to his manager. When I did bring the car back (with less than 50 miles driven) the manager would not give me my trade-in vehicle back and refused to squash the deal even though my trade in vehicle was still on the property. They told me their website was a third-party and they did not have to honor any mistakes. At one point it was said to me how often do you tow anyway, Seemed irrelevant to me but at the time I felt it was because I was a female and I said so.They offered to add tow package for $1118.00. That did not seem like a fair solution and I was not in the position to put out any more money.There was several more issues, I definitely would not purchase a vehicle from here again. 1) Underneath the mat in the cargo area I found a open razor blade. 2) ******* tank was on empty literally 46 miles till empty when I took possession at 9 oclock in the evening as the dealership was closing.3) I purchased back my rims and tires for $500 from my previous jeep the only thing the dealership did was swap them out. Prior to agreeing to this they told me the tires and rims would fit the new vehicle however they did not. My tires were rubbing on the bumper which I had to take to another business to have fixed. Their solution was to cut out my bumper charging me $150 or a lift kit at approximately $1000. I left the dealership and took the vehicle to a reputable tire place and they help me with my problem. only charging me $50.4) I was also led to believe there was a possibility of the tire sensors would reset themselves or I could have them reset. This was direct verbiage from the sales rep however sensors for a 2012 which is what my trade-in was in the 2020 are not compatible period. This costing me another $350 out of pocket.I would just like a refund in the full amount it will cost me to go to a different dealership and have the tow package and hitch added. $1400 I have have already dealt with the other issues concerning the tires due to safety.I have uploaded the information from the webpage here as well as a conversation screenshots with the sales rep. ** you can see he directed me to the webpage to do the online application knowing this was where I got my information from.
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            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Daniel A

            12/18/2023

            Took my Forester in as the dashboard had several warning lights. I agreed to a $180 diagnosis fee. A little while later, I was told I needed an ABS sensor, and the total would be $560, parts, labor and diagnosis fee, but they didn't have the part, so I declined the service and found the part in stock locally at NAP for less.When I went to pay, I was told I owed $191. I asked what the additional $11 was for, and was told it was an environmental fee. I asked how there could be an environmental fee as no part was removed/discarded, no fluids drained, no garbage created, etc. I was told that an environmental charge is added to every bill. I said that's ridiculous and refused to pay, so the manager came out and told me some BS that Subaru requires that for every job. I told him I was being scammed as the environmental charge was bogus and not a legitimate charge and after a few minutes of arguing he removed it. But the troubling thing here is that they said they are charging this fee for every job, even when not necessarily warranted. So they're probably scamming plenty people who don't know better. And even if they removed the sensor, $11 to discard it? It's under three ounces of cable and a small sensor. I complained to Subaru corporate as well.

            Local BBB

            BBB of Chicago & Northern Illinois

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