8 Customer Reviews
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Review from Mike E
1 star01/15/2024
Bought the vehicle 3 months ago. The buying experience was aggravating. The service department is horrible. Made an appointment to have recalls, a sensor, and a suspension noise looked at on a brand new 2023 Jeep Grand Cherokee looked at. Dropped the vehicle off at 10a.m. Friday. I was told it was going to take 3 hours to service it and I would get a call back. The service department closes at 5p.m. At 4:30 I had to call them to check on the status of the truck. The service person told me they were still looking into the recalls and would need the vehicle for another day. Fast forward to Saturday. I call them at 4p.m. to check on the truck because I never got a call back from them. I talked to ****, the manager, only to find out the service department closes at 2p.m. Saturday. He didn't have any answers on the issues with the vehicle. He didn't have a loaner car for me to use. The only answer I got was to leave it until Monday or to pick it up and schedule another appointment. Pick up the truck and will never go back to that dealership again.As far as **** the manager. Horrible. If his job is customer service he needs to be fired. He doesn't care. He was difficult to deal with when I bought the truck. He didn't have any answers and made no attempt to get any on fixing the truck. I will never go back for any reason and will constantly tell people to stay away. Whatever deal you might get on a vehicle is not worth the aggravation of dealing with the people that work there.Review from Arthur B
5 stars08/12/2022
Purchased a new 2022 Jeep from Gurnee Jeep Dealership, Working with *************************. ****** was very professional, patient and very informative, He helped me to make a great decision.Review from Scott R
5 stars08/11/2022
From the first day my Sales Rep ************************* sat down with me to build and order my 2022 Jeep 4xe online to the last signature when I came to pick it upI had nothing but amazing and professional help and would recommend Gurnee Chrysler Jeep before any other Jeep dealership hands down. It makes a huge difference when a sales rep gives you his personal cell number and says call me ANYTIME! He always picked up or texted back immediately.
Gurnee Chrysler Dodge Jeep Ram Response
08/12/2022
Thank you very much for doing business with us. ****** is a great asset to our organization. We appreciate you taking the time to express your experience.Review from Alejandro V
5 stars06/23/2022
****** and staff were extremely helpful and professional. This is the second vehicle xo have purchased from this dealership and have had nothing but an awesome and effortless experience. I would like to thank Gurnee Dodge Chrysler jeep dealership for their quality A customer service and business. I would like give a special shout out to ****** for his patience, excellent customer service. He was spot on during the sale and documentation process. Thanks ******!!Gurnee Chrysler Dodge Jeep Ram Response
06/24/2022
Thank you for your business again. ****** is definitely an asset to our dealership. We appreciate your positive feedback.Review from Nicole T
1 star06/15/2022
CAN I LEAVE ZERO STARS PLEASE?!AVOID THIS DEALSHIP LIKE COVID! Horrible sales team and management! Purchased 2 Jeeps and worst experience ever. Played games with numbers, had to redo paper work few times because of errors or wrong numbers, False promises, lies and left dealership with out a copy of signed documents we finally received few days later on a thumb drive. Look for minor added fees, costs and over prices that change. Make sure they honor internet pricing as they did not for us. AND BEWARE IF THEY RUN YOUR CREDIT!! THEY WILL KILL YOUR CREDIT BY RUNNING IT WAY TO MANY TIIMES EVEN WHEN YOU TOLD THEM 1 SOFT CREDIT PULL NOT 9 HARD PULLS! This dealership is what makes new and used cars have a horrible name. Still trying to get things fixed worked out. Buy at your own risk. Drive to another dealer trust me its not worth the headaches.FILING CLAIM WITH ************************* ATTORNEY GENERAL CONSUMER BUREAUGurnee Chrysler Dodge Jeep Ram Response
06/16/2022
This information is not accurate. When you purchase 2 vehicles your credit needs to be ran. Experian states when buying a car they look at multiple inquires as one. This statement can be verified by Experian and others. If a customer wants hard copies of their paperwork, we have no problem doing so. Most customers prefer all their paperwork on a thumb drive. Thank youGurnee Chrysler Dodge Jeep Ram Response
06/16/2022
This information is not accurate. When you purchase 2 vehicles your credit needs to be ran. Experian states when buying a car they look at multiple inquires as one. This statement can be verified by Experian and others. If a customer wants hard copies of their paperwork, we have no problem doing so. Most customers prefer all their paperwork on a thumb drive. Thank youReview from Greg N
5 stars05/19/2022
Couldn't have asked for better service. My wife and I ordered a new 392. We knew going in that it would be a long process, and it did take almost 5 months, but it was well worth the wait. Our sales person, *******************, was fantastic through every step of the process. He accurately placed the order, kept us updated throughout the long build process, and made the delivery super easy.In addition, it was a complete pleasure to work with everyone at Gurnee Jeep. From the customer service reps, to the sales managers, and yes even our F&I manger. Through the years we've purchased over 50 new vehicles and this was one of the best experiences we have ever had (and there have been some bad ones)Finally, the 392s are selling far over sticker. Never did Gurnee Jeep try to upcharge us. We will be returning customers and refer all our friends to them.Review from Brittany C.
1 star04/04/2022
Bought vehicle in oct 2021. 4 months later found out it hadn't been registered or titled in my name when I went to sell it due to the numerous issues it was having. They made numerous lies about the situation. Anywhere from they lost my insurance to it takes longer out of state. (Untrue for the most part). I also asked them to cancel my GAP and they did not do that either. I was pulled over and treated like I stole a vehicle because this dealership put my old plates on my car from the car I traded in and then never registered it. My car is now worth thousands less then when I originally wanted to sell it, and I wasted 10 hours of my life and hundreds of dollars to go sell it. Just to find out I couldn't. When I left a review on ********* they blocked me. Many of my emails went unanswered. They have caused me to lose out on money, emotional distress and stress. I will never, ever purchase another vehicle from this company. Also. When I mentioned the issues my Jeep was having, they didn't offer any advice or help. My power steering went out while I was driving. Along with multiple other dash lights come on. I have purchased numerous vehicles in my life, and never had an experience like this. I will definitely be staying local in the future. Also, if they decide to respond to this, I'm sure it will state "we didn't know she wanted to sell the car. Or, her car is now titled and it takes longer out of state" which is all blatant lies.Customer Response
05/18/2022
As I figured, no response. I also want to state that I asked them to cancel the *** coverage months ago and they never did. I even filled out the paperwork for it, and had no response after sending it back via email.Review from Luis N
1 star12/01/2021
Wanted to replaced parts that were not damage for $2900.00,whent to another place and charge me ******for other parts. The car runs leek new nowGurnee Chrysler Dodge Jeep Ram Response
12/03/2021
We diagnosed ***** vehicle and found coil connector on cylinder 3 was broken. The vehicle needs a passenger side cylinder head. **** declined the repair. We would like to see the paper work on the repair for $800 to compare our diagnosis. Thank you.
Customer Review Rating
3/5stars
Average of 8 Customer Reviews
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