Business ProfileforGerald Kia of North Aurora

I initially said that I wanted the Gerald Protection Package. However, when I took off the $999 package, the total didn't come down as low as it should have. Apparently, ******** of the finance team thought it would be a good idea to include his $6 service warranty on the battery, wipers, and a few other parts at that moment. Later, he attempted to sell me this warranty. I expressly told ******** at that time that I DID NOT want this, yet he had ALREADY CHARGED ME FOR IT and did not remove it at that point. The math wasn't adding up in my head, but I took him at his word and assumed the $999 off didn't come as low as I was expecting. I was unaware of this service package being included, and it is terribly unprofessional and seemingly illegal to sweep it under the rug. I believe Gerald Kia of North Aurora are rectifying this situation by compensating me the $216 plus tax I will have lost, but I certainly want this recorded in writing. It is also unfortunate that I must wait until I am able to sign documents in person, as it seems like I should be able to use DocuSign or another virtual program to complete this or get compensation refunded to my credit card (as they are not going to be able to cut down my monthly cost anyway, just issue some sort of reimbursement).