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          Chevy Exchange has 1 locations, listed below.

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            Business ProfileforChevy Exchange

            New Car Dealers

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Chevy Exchange is a Chevrolet dealership and is a division of Semersky Enterprises, Inc.

            Products & Services

            this business offers: A Chevy Dealer - New and Pre-Owned Vehicles, Parts, and Service Dept.

            Business Details

            BBB File Opened:
            8/10/2012
            Years in Business:
            47
            Business Started:
            3/14/1977
            Business Started Locally:
            3/14/1977
            Business Incorporated:
            3/14/1977
            Type of Entity:
            Corporation
            Alternate Business Name
            • The Exchange
            • The Saab Exchange
            • The Porsche Exchange
            • The Chevrolet Exchange
            • The Chevy Exchange
            • Semersky Enterprises, Inc.
            Hours of Operation

            Primary

            M:
            9:00 AM - 8:00 PM
            T:
            9:00 AM - 8:00 PM
            W:
            9:00 AM - 8:00 PM
            Th:
            9:00 AM - 8:00 PM
            F:
            9:00 AM - 6:00 PM
            Sa:
            9:00 AM - 6:00 PM
            Su:
            Closed
            Business Management
            • Mr. Rob Johns, Manager
            • Mr. Zachary Hansen, Webmaster
            • Mr. Chris Orth, Chief Operating Officer
            Contact Information

            Principal

            • Mr. Zachary Hansen, Webmaster

            Customer Contact

            • Mr. Rob Johns, Manager
            • Mr. Rafat Alamawi, General Manager

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/06/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I bought a car at Chevy exchange dealership on 9/29/2021. I took my car for service at a Jeep dealership at ******, ******** for an oil change some time in December 2021 and at that time I noticed something wasnt right with my car based on the diagnose test they ran on my vehicle. On that date of my visit I noticed I had more problems than an oil change, the dealership had my car for roughly 2 months and immediately after receiving my car I called the bank and I told them that I feel like the dealership sold me a lemon title car and the bank gave me some advice to call the dealership (Chevy exchange) and tell them what was going on to see if they can do anything to resolve my issue with the vehicle. At first they gave me run arounds and I wasnt getting any answer so I decided to go there and I talked personally with the sells man that originally sold me the car as I explained everything to him what was going on with the car, he told me he has to discuss it with his manager to see what was my available option. They told me they can purchase my vehicle back for $13,000 but I would have a remaining balance of my loan for $14,000. After I declined Their offer I decided to shop at different dealerships to see who had a higher paid out so I dont have a humongous balance on my loan, they was nothing accomplished based on my research. Currently today 5/6/2023 my car is at the dealership needing a new engine and the repair cost is $15,000.And Im reaching out to whom it may concern for help, thank you.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Marquesha P.

            04/17/2021

            I'm only giving them one star because we have to give a star to leave a review. I went there to purchase my first car I knew that I probably would need a COSIGNER because my credit was not so good. I was in there all day trying to find a bank for the loan. The salesman ended up getting me one and then said all I needed was the info for the co buyer and I gave him all the info he needed. I then came back the following day to fill out the paperwork. THE WORSE experience ever basically they will run your credit through a million banks instead of just telling you that they can't help you because the SALE is that important. They will definitely mess up the little credit you have. And for some reason they don't no the difference between a cosigner and a co buyer. Make sure you don't come alone and if you do make sure your knowledgeable about cars. They will try too just put you in anything no matter how high the miles are. I came back the next day after my credit dropped 100 points. I just wanted answers I wasn't rude or loud but they were and they threatened to call the police on me. I recorded the whole thing. And now sense I returned the car the next day they are saying that they will put a Repo on my credit a car that is no longer in my possession that the Chevy exchange has had sense a day after the purchase. STAY CLEAR OF THIS PLACE YOUR CREDIT DEPENDS ON IT!

            Local BBB

            BBB of Chicago & Northern Illinois

            BBB Reports On

            BBB reports on known marketplace practices.

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