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      Country
          Country

          Find a Location

          Star Nissan has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Star Nissan

              5757 W Touhy Ave Niles, IL 60714-4605

              BBB Accredited Business
            • Star Nissan

              1224 N Hooker St Chicago, IL 60642-8812

              BBB Accredited Business

            Business ProfileforStar Nissan

            New Car Dealers
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            12 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/1/2003

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Star Nissan, certified Nissan dealer serving Chicago, Niles, Skokie, Evanston, Des Plaines, Lincolnwood, and a proud member of the Berman Auto Group. At our dealership, you’ll find a selection of new and pre-owned vehicles, including over 500 vehicles in stock at all times and the entire lineup of new Nissan vehicles. We have the 30 Day Perfect Car Promise, which gives you 30 days or 700 miles—whichever comes first—to make sure you’re happy with your purchase. If you aren’t totally satisfied, bring the car back and we’ll give you a credit for the original purchase price to be used at any Berman Auto Group dealership. Star Nissan developed a team that reflects the communities we serve. Whether it’s Russian, Polish, Spanish, Hindi, or Urdu. Enjoy a complete dealer experience at Star Nissan, your Chicagoland Nissan dealership at 5757 W. Touhy Avenue in Niles, IL.

            Business Details

            This is a multi-location business.

            Find a Location

            Star Nissan has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Star Nissan

                5757 W Touhy Ave Niles, IL 60714-4605

                BBB Accredited Business
              • Star Nissan

                1224 N Hooker St Chicago, IL 60642-8812

                BBB Accredited Business
              BBB File Opened:
              7/26/1996
              Years in Business:
              29
              Business Started:
              2/1/1995
              Business Started Locally:
              2/1/1995
              Business Incorporated:
              6/26/1995
              Accredited Since:
              2/1/2003
              Type of Entity:
              Corporation
              Alternate Business Name
              • Berman Star Nissan
              • Star Nissan, Inc.
              Hours of Operation

              Primary

              M:
              9:00 AM - 9:00 AM
              T:
              9:00 AM - 9:00 AM
              W:
              9:00 AM - 9:00 AM
              Th:
              9:00 AM - 9:00 AM
              F:
              9:00 AM - 9:00 AM
              Sa:
              9:00 AM - 6:00 AM
              Su:
              Closed
              Business Management
              • Mr. Michael Berman, President
              • Ms. Elaine Swift, CFO
              • Mr. Ross Berman, Chief Marketing Officer
              • Mr. Bruce Berger, General Manager
              • Ms. Elaine Kostopoulos, Corporate Secretary
              Contact Information

              Principal

              • Mr. Michael Berman, President
              • Ms. Elaine Kostopoulos, Corporate Secretary

              Customer Contact

              • Mrs. Leah Garcia, Director of Digital Marketing
              Additional Contact Information

              Fax Numbers

              • (847) 647-1973
                Other Fax

              Phone Numbers

              Website Addresses

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              12 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/08/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I was on medical leave starting May 18, 2022 My job was terminated on November 15, 2022 I have been calling Nissan for months and explaining my situation.I was told to speak to ****************************** and this department puts me on hold and never returns to phone.
              Read More

              Customer Reviews

              5 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              David M

              03/02/2024

              I brought my Xterra in for a heater core. When I got it back it had scratches in the dash, the heat and AC controls no longer lit up at night, my radio wouldn't turn on, someone tried to pry off the cup holders with a screwdriver (it will never come off this way as the panels overlap one another. No tools are needed either), a vent fell onto my foot while I was driving and multiple interior panels are misaligned or not installed correctly.****, the service director was quite defensive when I spoke to him. He asked me to text him pics of the damage and to ask if they had a loaner car so I can drop mine off with them. I texted him on the requested date and still have not heard back. When I called the dealership I talked to *****, the service manager that wrote me up. She redirected me back to ****. For the next two weeks I attempted to reach out to them without any responses from either of them.In the meantime, I was getting tired of not having any music and wanted to ensure that my expensive stereo was still in tact. I started investigating and found a blown fuse for the radio. I replaced the fuse, turned on the car and smoke came out of my dash. I immediately turned the car off. I removed the fuse and found that the wire that turns on the radio was shorted.I sent **** Berman an email late Thursday or Friday. Tuesday came around with no response so I sent an email to ************************* (Executive Manager). The next day ***** called me stating that they had a loaner. I dropped off my car for them to take a look. They stated that a remote starter and a stereo was too much aftermarket equipment for them to work with. WHY DID THEY ACCEPT THIS JOB IN THE FIRST PLACE!? I was absolutely livid. A few hours after I calmed down I called *******. I was told that all aftermarket equipment would need to be removed for diagnosis. I finally said OK I will disconnect it, I was told no. I then asked about the dents and scratches. She said she would look into it. I have yet to hear back

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