Business ProfileforAutoNation Hyundai O'Hare

riting to file a formal complaint against Autonation Hyundai O'Hare concerning a recent vehicle purchase that has resulted in significant issues and unmet warranty obligations.**Details of the Purchase:** On November 28, 2023, I purchased a 2015 ******** c400 with approximately ******* miles from Autonation Hyundai O'Hare. The transaction was completed with a full cash payment. At the time of the sale, the vehicle was presented to me in a pre-warmed state.**Issue Encountered:** The following morning, upon a cold start of the vehicle, I noticed loud rattling noises, which have persisted. This issue was not evident at the dealership, likely due to the vehicle being pre-warmed.**Post-Purchase Actions:** Upon discovering the issue, I contacted the dealership and was advised to bring in the car for inspection on December 15, 2023. The dealership's technician acknowledged the noise and referred me to ************************* for repairs, as they collaborate with Autonation.**Diagnosis and Warranty Concerns:** I followed the recommendation and took my car to ************************* on December 22, 2023. The technician, ***********************, identified a potential issue with the camshaft. However, to confirm this, an inspection fee for 13 hours of labor is required which would cost roughly $4000.. Upon contacting Autonation Hyundai O'Hare, they declined to cover this inspection fee, despite the issue seemingly falling under the AN 90 warranty, which I was assured covers camshaft repairs.**Complaint:** My complaint centers on the refusal of Autonation Hyundai O'Hare to cover the necessary inspection fee to diagnose the issue with the camshaft, a component ostensibly covered under the provided AN 90 warranty. This refusal contradicts the terms of the warranty and the dealership's initial guidance.**Resolution Sought:** I am seeking a resolution where Autonation Hyundai O'Hare covers the inspection fee and any related repair costs that fall under the warranty's coverage. I trust that the Better Business Bureau will assist in addressing this matter promptly and fairly. Enclosed are copies of the warranty agreement, purchase receipts, and relevant correspondence for your reference.Thank you for your attention to this matter. I look forward to your prompt response.