Business ProfileforWinix

Ordered Winix C535 air purifier on 12/14/2023. The unit makes noticeable amount of noise especially in night/sleep mode. The model is advertised to produce noise around 27 dB. I have fans that I use with custom PCs that use 120mm fans rated at similar noise levels which do not produce noises nowhere as loud as the Winix C535 makes. I reached out to Winix customer service on the phone and the agent said she will email me a warranty claim information but received nothing. I emailed Winix America with a video recording of the unit making noises on 12/24/2023 and only received a reply that the video I submitted does not seem to verify the issue. The air purifier does seem to function as intended. But the noise of the fan is annoyingly loud and noticeable when I have it on while trying to sleep. Because Winix would not respond to my complaint I opened up the unit's back and observed that the fan encasing looks warped in an oblong shape and does not look perfectly circular at all which can be causing the reverberations and in turn making the agitating noise. I am also suspecting Winix sent me a refurbished unit due to observation of the warped fan casing.I don't think I should have to remedy the issue myself. Winix should be able to fix it since their product is making a lot more noise than they say it does on its website.