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          Find a Location

          Equity Residential has 83 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforEquity Residential

            Apartment Rental Service
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 33 Customer Reviews

            Customer Complaints

            129 complaints closed in last 3 years

            64 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/1/2013

            Years in Business: 30

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Equity Residential is an S&P 500 company focused on the acquisition, development and management of rental apartment properties located in urban and high-density suburban markets where today’s renters want to live, work and play. Equity Residential owns or has investments in 305 properties consisting of 78,568 apartment units, primarily located in Boston, New York, Washington, D.C., Seattle, San Francisco, Southern California and Denver.

            Products & Services

            This company offers Equity Residential is an S&P 500 company focused on the acquisition, development and
            management of high quality apartment properties in top U.S. growth markets.

            Business Details

            This is a multi-location business.

            Find a Location

            Equity Residential has 83 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              3/12/1999
              Years in Business:
              30
              Business Started:
              8/1/1993
              Business Started Locally:
              8/1/1993
              Business Incorporated:
              12/12/2006
              Accredited Since:
              11/1/2013
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Equity Residential Management, LLC
              • Equity Residential Properties
              • ERP Operating Limited Partnership
              Business Management
              • Mr. Mark Parrell, President/CEO
              • Mr. Marty McKenna, Vice President
              Additional Contact Information

              Phone Numbers

              Customer Complaints

              130 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/05/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              I applied for an apartment at *****************. They made the application process untenable. I am a victim of identity theft and the amount of documents they were requiring was uncomfortable for me, so I cancelled it. They also tried to get me to sign up with something called ************** when I have perfect credit. They made me pay at deposit at the time I applied, not after being approved. After I cancelled, they said I would get my deposit back. I have not received it yet. I would also like my application fee back because I had all intentions of going through with the process until they kept asking for more and more documents and trying to get me to sign up with another unnecessary company.
              Read More

              Customer Reviews

              33 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Christian D

              03/07/2024

              Unethical and borderline criminal! Lease Renewal Offers every year have exceed 10%. Most recent as of a week ago on 3/1 was 13% which FAR exceeds inflation and Cost of Living Adjustments. The lease renewal team sits at a corporate office and not on the premise and are completely dismissive of issues raised. We had a Carbon Monoxide detector go off after a compressor ran for 12 hours and when we raised it in our lease renewal process it was completely ignored and the ** of our location essentially told us it never happened. ************************ (**********, ** Specific):Theres a reason the rates are lower than other places around. Always maintenance issues that only get bandaid fixes. Older building that you can tell needs TLC. Going through lease renewals is a pain and goes through a corporate office that doesnt care about the issues you have here (leaks, compressors, etc.). Unethical approaches for the corporate leasing office that can't even easily transfer you to a management team.Love hearing your upstairs neighbor? Great! They installed hard surface throughout that has no insulation so unless you're on the top floor, you'll always know where your upstairs neighbor is in their apartment.The *************** and leasing teams themselves are really nice. But everything after you move is a total mess and there is no urgency by Equity or the ** to actually make this place better.

              Local BBB

              BBB of Chicago & Northern Illinois

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