This Business Is Not BBB Accredited

United Airlines

United Airlines

(312) 997-8000

United Airlines

91 years in business
Headquarters
PO Box 6449
Chicago, IL 60680-6449
Additional Phone Numbers
  • (800) 864-8331
  • (800) 241-6522
Additional Email Addresses
  • CustomerCare@united.com
BBB File Opened: 01/01/1968
Business Started: 04/06/1926
Business Started Locally: 04/06/1926
Type of Entity
Corporation
Business Management
  • Mr. Oscar Munoz, President & CEO
Contact Information
  • Customer Service: Mary Keenon, Customer Care Supervisor
Business Category
  • Airlines
  • NAICS: Scheduled Passenger Air Transportation
  • Airlines - Ticket Agencies
  • Corporate Travel

Additional Information
  • Effective January 1, 2012, all complaints against United Airlines or Continental Airlines are handled by the BBB of Chicago & Northern Illinois. Prior to this date, complaints against Continental Airlines were handled by the BBB of Metropolitan Houst...
  • Effective January 1, 2012, all complaints against United Airlines or Continental Airlines are handled by the BBB of Chicago & Northern Illinois. Prior to this date, complaints against Continental Airlines were handled by the BBB of Metropolitan Houston in Houston, TX. Please see their business review for information on complaints prior to January 1, 2012.

Service Area
We service the following area(s): Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virgin Islands, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Alternate Business Names
  • Continental Airlines

A+

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
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BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

United Airlines

This Business Is Not BBB Accredited

United Airlines

Customer Review Rating:

95%

Composite Score: